1. Process control is carried out
a) before production
b) during production
c) after production control
d) All of the above
2. TQM & ISO both focuses on
a) Customer
b) Employee
c) Supplier
d) All of the above
3. In Just-In-Time the vendor is to be viewed by the company as a
a) Manager
b) Worker
c) Partner
d) None of the above
4. The Range of the data given below is:
8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20
a) 8
b) 12
c) 22
d) 18
5. Dr. J. M. Juran defined quality as?
a) Fitness for use
b) Zero Defect
c) Customer Requirement
d) Universal Use
6. Who has made the four step of PDCA into six?
a) Dr. K. Ishikawa
b) Dr. J. M. Juran
c) Prof. P. C. Mahalanobis
d) Dr. Genichi Taguchi
7. Which type of variation occurs when a process is in control?
a) Nornal
b) Abnornal
c) Assignable
d) Random
8. What is the first stage in any quality improvement initiative ie Quality Circles Concept?
a) Management Commitment
b) Budget Plan
c) Training
d) Associates Involvement
9. Who was generally credited with the phrase “Vital few and trivial many”?
a) Dr. K. Ishikawa
b) Dr. J. M. Juran
c) Prof. P. C. Mahalanobis
d) Dr. Genichi Taguchi
10. What is root cause analysis?
a) Something a gardener would use
b) A problem solving technique
c) One of the seven Quality Circle tools
d) Part of FMEA
Q-Edge 