Knowledge Test 51 – for NCQC 2017

1. The process capability is calculated as

a)    (USL-LSL)/3σ

b)    (USL+LSL)/3σ

c)    (USL-LSL)/6σ

d)    (USL+LSL)/6σ

Where USL=Upper specification limit, LSL=Lower specification limit

2. According to Deming, Quality problems are

a)    Due to management

b)    Due to method

c)    Due to machine

d)    Due to material

3. POK stands for

a)    Product ordering Kanban

b)    Process Ordering Kanban

c)    Production Ordering Kanban

d)    Plan Ordering Kanban

4. Five political parties are standing for election. An agency  has  conducted  an  opinion  poll  on  a sample basis and collected information on all the parties  regarding  “for”  or  “against” .  Which graphical representation would best depict all the above information in one graph ?
a) Radar Graph
b) The float graph
c) Pyramid Graph
d) Strata Graph

5. Which  one  of  the  following  charts  is  not  an attribute control chart  :
a) Number defective np chart
b) X-R Chart
c) Percentage defective chart
d) No. of defects c chart

6. What will be the angle for representing Rs.  4000/ as travelling expenses out of total expenditure of Rs. 80,000/- on a pie graph?
a)180
b) 160
c) 240
d) 320

7. For showing relative portion of the various components, which of the commonly used graphs that will be useful?

a) Pie Graph

b) Radar Graph

c) Pareto Diagram

d) Histogram

8. For showing relative improvement in various topicsof  PST  and  the  area  where  improvement  is required, which type of graph to be used  ?

a) Radar Graph

b) Graph

c) Brain storming

d) Stratification

9. In which tool/technique compound graph is used ?

a) Pareto Diagram
b) Graph

c) Brain storming

d) Stratification

10-Which of the following is responsible for quality objective?

a)    Top level management

b)    Middle level management

c)    Frontline management

d)    All of the above

 

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GUIDELINES: NCQC 2017, MYSURU

QCFI is organizing its 31st National Convention on Quality Concepts from 1 to 4  Dec’17 at JSS Science & Technology University, SJCE Campus, Manasagangothri, Mysuru, in association with QCFI Mysuru Chapter and JSS Science & Technology University. Theme of the convention is “Quality Concepts- Creating value to the society”. Above1500 case Studies/improvement projects selected from chapter conventions on various Quality Concepts will be presented in 70 parallel sessions in the convention. Around 10,000 Delegates and guests are expected to attend from all over India from more than 500 member organizations of QCFI.

This year we have many changes in the system of registration, slot allotment, Knowledge test, food timings and evaluation criteria for different Quality Concepts. You are requested to go through the changes and act accordingly.

Selection of Case Study: All the case studies which are presented in CCQC-17 and recommended by the respective Chapter/sub chapter/Centre will be allowed in NCQC-17 for presentation.

Registration of the Circles: After receiving the recommendation letter from chapter for NCQC’ 2017, Participants are requested to follow the following steps for online registration.

i) Login to website qcfi.in using your membership login credentials for registration to participate in NCQC 2017. Fill the details of Circles, upload the case study in PDF format (max. 10 MB) before 15th  Oct 2017.  If you are not able to upload the case study file, you may send through email to ncqc@qcfi.in along with your organization and circle details as mentioned in online registration. Coupons may be collected from 2 PM to 5 PM on 30 Nov’17 and 8.30 AM to 10 AM on 1 Dec’17. Only one person from the team will come along with the registration slip and proper ID proof to collect the coupons for the team.

ii) You may make the payment through online net banking. Those who are not able to make the payment through online net banking; they can fill all the payment reference details and send the demand draft or RTGS/NEFT details to QCFI HQ.

iii) Those who are interested to participate in Quiz, Skit Competition, Model exhibition, Presentation of Home Kaizen/ 5S can register through online by clicking on the option given in online. There is no additional fee for these competitions and the maximum slots allotted are only 100 for Model and 100 for quiz and 20 for Home Kaizen/5-S. This is on first come first serve basis for registered delegates/circles.

iv) This year we are introducing Kaizen presentation through model/charts at Model Exhibition stalls. Even one delegate may also take part per Kaizen.

v) Knowledge test is compulsory for all teams and it carries 50 marks. There is no test for the Kaizen to be presented in Model exhibition.

vi) No need to carry your QC record/register as this is included in CCQC evaluation criteria.

vii) 10th Nov 2017 is the last date for registration with normal fee and with late fee upto 20 Nov 2017.

There will be no registration after 20 Nov 2017 and there is No Spot registration.

Case study pre evaluation: Pre evaluation of the case studies will be done in QCFI HQ by a panel of judges. This carries 100 marks. Kindly upload Soft Copy of case study in PDF format for pre-evaluation on or before 15 Oct’ 2017. If you are not able to upload, you may send the same through e mail to ncqc@qcfi.in.

Oral presentation: Power Point Presentation may be uploaded through online, if not able to upload, you may send through email to ncqc@qcfi.in on or before 15 Oct 2017.

Note: In case of case study not received before the last date, 10% of the total marks will be deducted from the marks obtained. No case study and PPT will be accepted after 31 Oct 2017.

Slogan/Poster/Poem/Essay Competition: We are inviting the slogan/poster/poem on 5-S. Individual member of the circle, individual associate and life member of QCFI, may send their all the entries through email in PDF format to ncqc.comp@qcfi.in. Posters can also be scanned and sent through email . Essay will be only on the theme of the convention in Hindi/Englishin maximum 400 words. Last date to receive is 15 Oct 2017. Results will be declared through our website. Winners will get certificate and those who are participating in NCQC’17 as delegate will also get memento on 3 Dec’17. Time and place will be communicated well in advance.

Plant Sapling: Facilitator/Team Leader from Teams which have Pre registered and opted for plant sapling has to collect display boards from registration Counter. First 300 teams are allowed on first cum first served basis.

Skit competition: The theme of the skit to be related to Quality Concepts. Interested groups are requested to send their skit write-up through email on or before 15 Oct 2017. Selected 6 skits will be allowed to present on 3rd Dec’17 tentatively from 12.30 PM. Time for each skit will be max.10 minutes. Those who are participating in skit competition shall opt for oral case study presentation on 02.12.2017 only.

Quiz Contest: Teams who are interested to participate in Quiz competition may register their circle through online at the time of slot allotment/booking. This could be done after payment received by QCFI for the registration on first cum first serve basis. First 100 circles will be allowed. There will be 20 waiting lists also, so that in case of absenteeism of the circles already nominated, wait listed circles may be allowed. Best 20 teams will be selected. Out of these top 10 will be allowed to participate in final live quiz.  Only three members from each selected team will be allowed for live quiz on 3 Dec’17 at 2 PM in main Pandal.   Remaining 10 teams will be given consolation prize in stage 2 from 11.30 AM. 

Model Exhibition: Those circles who are bringing their model for display during the case study presentation will be allowed to present their model in one slot of three hours duration on 1 Dec 2017from 8.30 AM to 11.30 AM or on 2nd Dec’17 from 8.30 AM to 11.30 AM or from 1.30 PM to 4.30PM. Teams who are interested to participate in Model competition may register their circle through online at the time of slot allotment/booking. This could be done after payment received by QCFI for the registration on first cum first serve basis. First 100 circles will be allowed. Best 25 selected circles in model exhibition will be awarded on 3 Dec’17.

Kaizen Competition: This year we are introducing Kaizen competition mainly to bring out creative talent of individual at all levels. Even one person can present the Kaizen through model/chart/clippings etc., in the allotted slot for presentation in Model exhibition area. This will be evaluated by panel of judges and marks will be given out of 50. They have to send the Kaizen implemented by them along with benefits of the Kaizen certified by the management through email ncqc.comp@qcfi.in for pre-evaluation (50 Marks) on or before 15 Oct 2017. They will be awarded based on the total marks in valedictory session.

Home Kaizen/5-S: Those who are participating in NCQC’17 as delegate will get a chance to present their creative ideas implemented at Home under Kaizen/5-S. They have to send the brief description of the activity carried out with photographs/photographs of the model to be presented through email ncqc.comp@qcfi.in on or before 15th Oct 2017. 20 Home Kaizen/5-S will be selected for the presentation in Model Exhibition on 1st Dec’17. Spouse of the delegate participating will be allowed with free food coupons. Best 10 home kaizen/5-S will be awarded.

Technical Exhibition and products display stalls: After seeing the immense response of this in NCQC’16 and based on the recommendations received from the delegates, we are going to allow 50+ such stalls as these are upgrading the knowledge of our delegates and helping the exhibitors for the propagation of their products and services to the convention delegates which includes professionals and technocrats from all over India.             

All the delegates are requested to come with their visiting cards and visit the stalls of their interest. Based on the collection of visiting cards by the stalls, there will be lucky draw on 3 Dec’17. Interested organisations may contact us for the stall booking on nominal charges. Lucky winners names will be displayed at registration counter at 2:30 pm on 3rd December 2017 and surprise gift will be given from registration counter after showing valid proof.

Food Coupons: To avoid the long Queue for lunch, we are introducing three time-slots On 2nd Dec’17 which will be given after blocking the slots for presentation. Food slot timings will be the same to all the team members of respective circles. Accordingly, coupons will be issued to the circles.  

Collection of coupons for kitbag/gift/food: Once the online registration is completed, they can print the “Registration Slip which is with QR code”. One of the members of the team/facilitator may come in selected slot time for collection of coupons for their respective circle, which will be issued on 30th Nov’17 from 2 PM to 5 PM and on  1st Dec 2017 from 8.30 AM.

Following entry slips with QR code will also be printed along with Registration slip: a. Model Presentation- for one team one slip

  1. Quiz competition – for one team one slip

  2. Knowledge test – One slip for three members participating in KT

Additional Food Coupons:

In case, if any participant is coming with spouse/family members,  may take the coupons for food and snacks for all the three days by paying Rs. 1200/- per head as a package or Rs 500/- per person for a day.

Only vegetarian food will be served since the management of JSS Science and Technology University Mysuru, has permitted to serve vegetarian catering.  

Industrial Visit: Industrial visit has been organised on 4th Dec’17. This is a unique opportunity to see the reputed and world class companies excellent performing industries in and around Mysuru viz., M/s. JK tyres & Industries Ltd, M/s. TVS Motor Company, M/s. Plansee India HPM Pvt Ltd., M/s. AT & S India Pvt. Ltd, M/s. N. Rangarao & Sons Pvt Ltd., M/s. Automotive Axles Ltd., & M/s. Toyota Motor Corporation Ltd., (Bengaluru). This is limited to  250 delegates on first cum first serve basis. Spot registration is allowed subject to availability of seats on 2nd Dec 2017 from 11.00 AM to 1.00 PM at registration counter.  Boarding passes may be collected on 3rdDec’17 from registration counter from 10 AM to 3 PM.

Accommodation: Please book your accommodation well in advance in Mysuru. You may take the help of our authorised agent. For reference please visit our website qcfi.in `   

Certificates and mementos: Just after the declaration of the result of your circle, you may get the certificate after giving the slip –2 and showing the ID card by a person whose name is mentioned in the slip. Now group will go for receiving the memento and group photograph on the dais with dummy memento. Circle can take the memento from the registration counter by showing the certificate. After putting the stamp behind the certificate.  

Individual participation certificate for members will be emailed to the registered email id.  

Special Incentive: QCFI is pleased to offer @ 10 against every Rs. 100/-  of paid fees for NCQC-2017 (excluding GST) by the organization in the form of points to be redeemed against nominations for Workshops being organized by QCFI Headquarters and also against purchase of QCFI Publications on or before 31st October, 2018. For more details you may visit website: http://www.qcfi.in

Note : Every participant has to carry a Government Photo ID Card as mandatory.

100 Questions – Knowledge Test 49 – for NCQC 2017

1-Malcolm Baldrige national quality award is for (MBNQA)

A. Total Quality Management

B. International Standard Organization

C. Total Productive Maintenance

D. Total Quality Control

2. Lean systems typically use layouts that:

A. are based on a job shop in order to handle variety

B, facilitate handling somewhat dissimilar products

C. reduces inventory of similar products

D. all of the above

3. Which of the following means ‘Ready-Set-Go’

A. Yo-i-don

B. Ikko Nagare

C. Taiichi ohno

D. None of the above

 

In which type of control chart the upper and lower control  limits  will  not  be  constant  but  will  be varying:
A. ‘c’ chart
B. np chart
C. ‘p’ chart
D. X-R chart

5. What type of graph is a Pareto diagram ?
A. Bar graph
B. Pie graph
C.  Compound graph
D. Line graph

6. Control Chart is a tool for quality control.  It is used for maintaining running control on a process.
A. On line
B. Off Line
C. Direct Line
D. Product Line

7. Bar graphs and line graphs are different
A. In values of scale at x, y intersection
B.  Conditions for x axis
C. Both above
D. In visual depiction only – bar chart can be used instead of line chart and vice versa

8. Assignable cause occurs:
a) Infrequently
b) In an unpredictable manner
c) Both above
d) None of the above

9. Bar graphs and line graphs are different
a) In values of scale at x,y intersection
b) Conditions for x axis
c) Both above
d) In visual depiction only – bar chart can be used instead of line chart and vice versa

10. The chart used to monitor attributes is

A. Range chart

B. Mean chart

C. p-chart

D. All of the above

11. The Rectagle symbol in Flow diagram is used for showing

A. Connector

B. Decision

C. Terminal

D. Activity

12. For drawing Pareto Diagram, data has to be arranged in:

A. Ascending order

B. Increasing  order

C. Any order

D. None of the above

13. Cause and Effect Diagram is used organise

A. Actual Causes

B. Only Sub Causes

C. Only Root Causes

D. All Possible Causes or Sub-causes

13. Which graph is more suitable for presenting temperature of day from 6am to 6pm.

A. Bar Graph

B. Pareto Diagram

C. Line graph

D. Radar Chart

14. Data obtained by count of defects, count of occurrences i.e. no. of accidents etc. can be termed as _________________ data.

A. Quality

B. Variable

C. Accidental

D. None of the above

15. Dr. W. A. Shewhart introduced Control Charts using _________ control level to improve the efficiency to 99.73% level.

A. 1.5 Sigma

B.  Sigma

C.  Sigma

D. 6 Sigma

16. Which of the below is not an intangible benefit?
A. Sale Development
B. Reduction in defective components
C. Saving of man Hours
D. None of the above

17. An activity that transforms or shapes raw materials or information to meet customer needs can be termed as

A. Value addition

B. Value multiplication

C. Quality Improvement

D. None of the above

18. In flow diagram which symbol indicates a single step in the process?
A. Decision box
B. Terminal symbol
C. Activity symbol
D. None of the above

19. For quality improvement and cost reduction, eliminate the 3-M’s which are –

A. Murd,  Murda, Muri

B. Man, Machine, Method

C. Muda, Mura, Muri

D. Motion, Mistake, Movement

20. Term 3G stands for

A. Gemutlich, Gendarme, Genchi

B. General, Gynaecologist, Gentleman

C. Genchi, Gentlefolk, Genjitsu

D. Genchi, Genbutsu, Genjitsu

21. What does ISO stands for?

A. Indian Standards for Organizations

B. International Organization of Standards

C. International Organization for Standardization

D. International Standards Organization

22. Which QC Toll is used to show facts and also separate the ‘viatl few’ & ‘useful many’.

A. Pictorial Graphs

B. Fishbone Diagram

C. Pareto Diagram

D. Line Graph

23. While drawing Scatter Diagram repetition of  a value (‘n’ times) its  is depicted by:

A. Red colour

B. Encircling the data point on the diagram ‘n’ times

C. Encircled twice maximum

D. None of the above

24. The difference between the highest and the lowest readings in a sample of observations is called

A. Range

B. Deviation

C. Standard deviation

D. Average

25. Which of the following chart(s) should be drawn in square shape:

A. Pareto

B. Scatter diagram and

C. Histogram

D. All above

26. Even though C & E diagram is a verbal tool it has been recognized as a statistical tool by  :
a) JSI (Japanese Standards Institute)
b) JUSE
c) JIPM
d) Kei Dan Ren

27. Cause and effect diagram is:
a) Relation between variations
b) Relation between cause and effect
c) Difference between causes
d) Relation between two problems

28. In a scatter diagram, the closeness of the points to a central line indicates
a) Positive Correlation
b) Negative Correlation
c) Lower Correlation
d) Higher Correlation

29. In ‘Root cause analysis’ step in problem solving. Quality Circle follow:
a) Why Why analysis
b) Validation of causes
c) Pareto Analysis
d) Stratification

30. Which one is not true for Quality Circle meeting?
a) Helps in generating lot of ideas
b) Helps in arriving at consensus decisions
c) Helps the ago satisfaction of a few members
d) Helps in better team involvement in implementations.

31. For correct data analysis representative sampling is recommended. This means
a) Only best pieces should be sampled
b) Only worst piece should be samples
c) Samples covering the overall population of interest should be sampled
d) None of the above

32. Five political parties are standing for election. An agency  has  conducted  an  opinion  poll  on  a sample basis and collected information on all the parties  regarding  “for”  or  “against” .  Which graphical representation would best depict all the above information in one graph ?
a) Radar Graph
b) The float graph
c) Pyramid Graph
d) Strata Graph

33. Which  one  of  the  following  charts  is  not  an attribute control chart  :
a) Number defective np chart
b) X-R Chart
c) Percentage defective chart
d) No. of defects c chart

34. What will be the angle for representing Rs.  4000/ as travelling expenses out of total expenditure of Rs. 80,000/- on a pie graph?
a)180
b) 160
c) 240
d) 320

35. For showing relative portion of the various components, which of the commonly used graphs that will be useful?

a) Pie Graph                              b) Radar Graph
c) Pareto Diagram                   d) Histogram

36. For showing relative improvement in various topicsof  PST  and  the  area  where  improvement  is required, which type of graph to be used  ?

a) Radar Graph                              b) Graph

c) Brain storming                           d) Stratification

37. In which tool/technique compound graph is used ?

a) Pareto Diagram                           b) Graph

c) Brain storming                            d) Stratification

38. In X-R Chart, the value of X = 79.972 gms. No. of observations are  25, average moving range R  =3.382, value of d2 = 1.128, What will be the value of standard deviation  ?

a) 3

b) 3.13

c) 3.133

d) 3.123

39. In X-R chart, the value of X = 72.972 gms. No. of observations are  25, average moving range R =3.384, value of d2  =  1.128, what will be the value of UCL ?

a) 81.972

b) 82.927

c) 83.972

d) 84.972

40. Alex Osborn has given the technique of

a) Graph

b) Brain storming

c) Stratification

d) Histogram

41. Answer the next four questions based on following set of data “13, 18, 13, 14, 13, 16, 14, 21, 13” – The Mean of the above data is:
A. 15
B. 12
C. 14
D. 13

42. The Median of the above data is:
A. 14
B.  30
C. 12
D. 10

43. The Mode of the above data is:
A. 13
B. 10
C. 14
D. 8

44. The Range of the above data is:
A. 8
B. 12
C. 22
D. 18

45. Dr. J. M. Juran defined quality as?

A.    Fitness for use

B.    Zero Defect

C.    Customer Requirement

D.    Universal Use

46. Who has made the four step of PDCA into six?

A.    Dr. K. Ishikawa

B.    Dr. J. M. Juran

C.    Prof. P. C. Mahalanobis

D.    Dr. Genichi Taguchi

47. Which type of variation occurs when a process is in control?

A.    Nornal

B.    Abnornal

C.    Assignable

D.    Random

48. What is the first stage in any quality improvement initiative ie Quality Circles Concept?

A.    Management Commitment

B.    Budget Plan

C.    Training

D.    Associates Involvement

49. Who was generally credited with the phrase “Vital few and trivial many”?

A.    Dr. K. Ishikawa

B.    Dr. J. M. Juran

C.    Prof. P. C. Mahalanobis

D.    Dr. Genichi Taguchi

50. What is root cause analysis?

A.    Something a gardener would use

B.    A problem solving technique

C.    One of the seven Quality Circle tools

D.    Part of FMEA

51. The Mean of the “1, 2, 4, 7” data is:
A. 3.5
B. 7
C. 2
D. 4

52.The Median of the “1, 2, 4, 7” data is:
A. 3
B. 5.5
C. 1.5
D. 7

53.The Mode of the “1, 2, 4, 7” data is:
A. 1
B. 2
C. 3
D. There is no Mode

54. The range of the “1, 2, 4, 7” data is:
A. 2
B. 4
C. 6
D. There is no range

55. As per Dr. Juran what to be added in evolutionary progress to achieve revolutionary progress?

.A. Continuous Improvements
B. Wobbly Improvements
C. Looped Improvements
D. Sporadic Improvements

56. Which  technique may be  used  by  QC  to  select a problem?

A. Ranking  / Priority Method
B. PDCA
C. SDCA
D. None of the above

57. Which elementary statistical tool is a summary of variation in a product or process  ?

A. Histogram
B. Cause & Effect Diagram
C. Data Collection or Check Sheet
D. Flow Diagram

58. In  ‘A’  type  of  problems ,  if  the  solution  is  also known what  step  has  to  be  followed  after selection of problem ?

A. Foreseeing probable resistance
B. Statistical Process control
C. Defining the problem
D. Follow-up & Review

59. Which Quality Guru has created the course entitled “How to use Experimental Data” ?

A. Dr. K. Ishikawa
B. Dr. J. M. Juran
C. Dr. W. E. Deming
D. Mr. K. Ganapathy

60. A Kanban card is used to signal that:

A. Parts are needed
B. Breakdown of a Machine
C. Poor performance of an associate
D. Identification of a defect

61. Mode, Median, and Mean are three measures of:

A. Central tendencyB. Upper tendency

C. Situational tendency

D. Lower Central tendency

62. Another name for arithmetic mean is

A. Average

B. Median

C. Middle

D. Mode

63. The middle of a sorted data set is known as

A.    Median                   B. Mean

B.    Mode                      D. Average

64. In a set of data Mode is

A. the most frequent data observation

B. the least frequent data observation

C. the middle data observation

D. the last data observation

NOTE: Answer the next four questions based on following set of data “8, 9, 10, 10, 10, 11, 11, 11, 12, 13

65. The Mean of the above data is: 10.5
A. 10.5                                      B. 11.5
C. 12.5                                      D. 13.5

66. The Median of the above data is: 10.5
A. 10.5
B. 11
C. 21
D. No Median

67. The Mode of the above data is:
A. 10                                        B. 11
C. 10 & 11                                 D. No Mode

68. The Range of the above data is:
A. 5                                          B. 8
C. 9                                          D. 10

69. When process is under control which type of variation occurs?

A.    Random                              B. Abnormal

B.    Continuous                         D. Discontinuous

70. The process mapping is a ______ diagram.

A.    Work flow               B. Material Flow

B.    Box Plot                 D. None of the above

71.  Who is known as the man who discovered quality?

A. Dr. W. A. Shewhart
B. Dr. J. M. Juran
C. Dr. W. E.Deming
D. Dr. K.Ishikawa

72. According to Dr. J. M. Juran whose responsibility is it to watch the changing trends in the market?

A. Workers
B. R & D department
C. The Marketing dept.
D. The Top Management

73. Who was the first to recognize that variability was a  fact  of  industrial  life  and  that  it  could  be managed  by  the  principles  of  probability  & statistics.

A. Dr. J. M. Juran
B. Dr. W. E. Deming
C. Dr. K. Ishikawa
D. Dr.W.A.Shewhart

74. Who revised the four steps of PDCA to Six  ?

A. Dr. W. E. Deming
B. Dr. K. Ishikawa
C. Prof. P. C. Mahalanobis
D. Dr. J. M. Juran

75. Who gave the  14 Points for Quality Improvement to the top management ?

A. Prof. P.C.Mahalanobis
B. Dr. J. M. Juran
C. Dr. W. E. Deming
D. Dr.W.A.Shewhart

76.     During  which  period  Prof .  Mahalanobis  was  a member   of   the   planning   commission   of Government of India ?

A. 1955-56
B. 1941-45
C. 1945-48
D. 1950-55

77.  Dr. J. M. Juran encompassed Quality Planning. Quality Control & Quality Improvement into one word, it is

A. Juran’s Trilogy
B. Quality Trilogy
C. Quality Triple
D. Quality Tripod

78.  Who expounded the revolutionary concept of quality loss function as the loss imparted by the producer to society from the time the product is shipped?

A. Dr. Genichi Taguchi
B. Dr. A. V. Feigenbaum
C. Prof. P. C. Mahalanobis
D. Dr. W. E. Deming

79. Who wrote the book “What is Total Quality Control-The Japanese Way”?

A. Dr. K. Ishikawa
B. Dr.A.V.Feigenbaum
C. Dr.Genichi Taguchi
D. Dr. J. M. Juran

80. Highest value of  610 observations of a Biscuit packet  is 102.50 gm .  Least  count  to  scale  by which weight of packets are taken is  0.05 gm. If the range is 1.55gm, calculate the second-class interval?

A. 101.085 – 101.245
B. 100.085 – 101.245
C. 102.085 – 101.245
D. 104.085 – 101.245
81. Which are the problem solving techniques that are being used by the system analysts to ensure that all aspects involved in the process are covered, while programming for the computer?

A. Flow Diagram
B. Collecting Data
C. Control Chart
D. Cause and Effect Diagram

82. With the help of which tool we can easily describe the inherent variation in a process?

A. Control Chart
B. Flow Diagram
C. Collecting Data
D. Cause and Effect Diagram

83. As  per  Dr.  Juran ,  collection  of  information  orgeneration of information begins and ends with?

A. Questions
B. Data Collection
C. Cause & Effect Diagram
D. Control Chart

84.  In a cause and effect analysis, do all the validated caused affect the problem equally?

A. Yes
B. No
C. Do not know
D. May be

85. Which is the step in problem solving where P-D-C-A is very much required

A. Trial & Implementation & Regular Implementations
B. Cause and Effect Diagram
C. Check Sheet
D. After Follow up and Review

86. What will be the obvious conclusion about the standard which has not been revised?

A. Not in use
B. Out dated
C. No body like that
D. None of the above

87. When should Milestone chart has to be made?

A. After selection of problem
B. After Making Roads
C. After identification of Possible causes
D. After Defining the problem

88. Control chart is a

A. Process monitoring tool
B. Process control tool
C. Both (a) and (b)
D. None of the above

89. Which one of these is a system for reducing changeover time?

A. Single Minute Exchange of Dies
B. Just in Time
C. Takt Time
D. Vendor-managed inventory

90. Which one is not included in the list of seven wastes?

A. Defective product Design
B. Over Production
C. Waiting
D. Over Processing

91. Lean Quality Circle is a small group comprising of ______________?

A. Non-Executives
B. Executives
C. Senior Officers
D. None of the above

92. Lean Quality Circle are expected to hold ______________________?

A. Informal meetings and at the place / equipment, where problem exists.
B. Formal meeting whenever needed
C. Meetings in Board Room
D. None of the above

93. Frequency of the Lean Quality Circle meeting is ____ ________________?

A. Weekly
B. Daily
C. Once in three day
D. As and when required

94. Lean Quality Circle follow __________________ for solving a problems.

A. 8-D Concept
B. DMAIC Step
C. 12 Problem Solving Steps
D. QC Story – 7 Steps Process

95. Lean Quality Circle was originally developed in

A. Indonesia
B. India
C. Israel
D. Pakistan

96. Flow Diagram is used for:

A. Better understanding of a process
B. Change or introduce new process
C. To amend alter or replace” the process
D. All the above

97. ISO – 14001 gives stress on

A. Plan – Do -check -Act
B. Environmental protection
C. Prevention rather than detection
D. All of the above

8.  Service Assurance is

A. Confidence with customer
B. Customer has trust
C. Employee has knowledge
D. All of the above

99. Following is (are) the phase(s) of intervention

A. Formulation stage
B. Maintenance stage
C. Implementation stage
D. All of the above

100. When cpk is less than one

A. Process is not capable
B. Process is stable
C. Process if highly capable
D. None of the above

5- S Knowledge Test 47 – for NCQC 2017

1.     What are the 5 phases of 5S?

A. Shine, Shut-Up, Sustain, Sort, Standardize

B. Sustain, Sort, Standardize, Sushi mi, Shine

C. Standardize, Sort, Sustain, Shine, Set-in-Order

D. Sort, Sustain, Sushi, Shine, Standardize

E. Shine, Standardize, Sustain, Set-In-Order, Salami

The five phases of 5S are Sort, Set-in-order, Shine, Standardize, and Sustain in that order.

2. In the Set-In-Order phase, where should   tools be stored that are used daily?

A. In personal tool boxes where they won’t be stolen

B. At the point of use

C. Where the supervisor can keep an eye on them

D. In a company owned locking cabinet

Tools that are used daily should be store at their point of use.

3. Set-In-Order reduces what wastes?

A. Excess Motion

B. Human Frustration

C. Searching Waste

D. Productivity

E. Excess Inventory

Set-in-Order does not reduce productivity, but increases it. Productivity is not a waste either.

4. Which phase of 5S are you in when you clean machines, windows, floors etc.

A. Sort

B. Set-In-Order

C. Shine

D. Standardize

E. Sustain

5.  Which one is NOT a benefit of Shine?

A. Less production downtime

B. Happier employees

C. Improved quality

D. Inventory reduction

E. Customer satisfaction

Shine, or cleaning does not reduce inventory levels. Sort and Set-in-Order will help reduce inventory.

6.  Which is not a benefit of Sort?

A. Reduce the waste of searching

B. Reduced set-up times

C. Increased productivity

D. Improved machine dependability

E. Improved safety

Sorting will not have an effect on machine dependability.

7. What phase of 5S are we talking about when we regulate; how we color code our tools, how we use the red tag system, or the approach we take to problem solving when we have problems with 5S?

A. Sort

B. Set-In-Order

C. Shine

D. Standardize

E. Sustain

Standardize is the phase where we set up color code schemes and many other standardized approaches that can be used throughout the company.

8.  5S is easy to implement and sustain so you can enjoy the benefits forever.

A. True            B. False

5S is not easy to implement and even harder to sustain. This is why most companies have failed to implement 5S properly.

9. In which step of Five S we establish a method of storage for each item, which is easy to see, pick and place with X, Y alignment.

A. Sort

B. Set-In-Order

C. Shine

D. Standardize

E. Sustain

10. Which item is not a part of the Sort phase?

A. Clear the area

B. Use of red tags

C. 48 hour rule

D. Disposition red tag items

E. Putting tools at point of use

Putting tools at the point of use is part of the Set-in-Order phase, not Sort.

11. Set-In-Order includes making changes  to the layout of the area.

A. True                     B. False

12. Which of these benefits of 5S are of value to your company?

A. Improved employee morale

B. Improved safety

C. Increased productivity

D. Increased profitability

E. All of the above

All of these answers are great benefits to any company.

13. One of the great things about 5S is it can be implemented by the employees without the need for management support.

A. True

B. False

False – Without management support, 5S implementations will fail.

14. To sustain 5S you must.

A. Have a 5S audit checklist for each area

B. Have management support

C. Perform audits for each area regularly

D. Train employees on 5S and expectations

E. All of the above

15.  It is advisable to initiate the Sort and Set-In-Order phases at the same time.

A. True     B. False

False – Sort must be completely finished before you begin Set-in-Order. Why would you want to create a location for a tool that you are going to throw away?

Knowledge Test 46 – for NCQC 2017

1.    Costs associated with preparation of quality management system and inspection procedures should be charged to:

A.    External failure costs

B.    Internal failure costs

C.   Appraisal costs

D.   Prevention costs

2.    The cost of quality related training in a product quality cost system is categorized as a:

A.   Prevention costs

B.    Internal failure costs

C.   External failure costs

D.   Appraisal costs

3.    The four categories of costs associated with product quality costs are :

A.    External failure, internal failure, prevention, and inspection

B.    Warranty, product liability, training, and appraisal

C.   External failure, internal failure, repair, and appraisal

D.   External failure, internal failure, prevention, and appraisal

4.    The term UCL is associated with:

A.    Cost of Quality

B.   Control Charts

C.   Failure Modes

D.   Audits

5.    What does PDCA stand for?

A.    Plan-Design-Control-Action

B.   Plan-Do-Check-Act

C.   Product-Development-Continuous-Audit

D.   Process-Deployed-Corrective-Action

6.    What does COQ stand for?

A.   Cost of Quality

B.    Carry on Quality

C.   Corporate Quality

D.   Cost Oriented Quality

7. Which of these quality gurus introduced the concept of Control Charts?

A.    Taguchi

B.    Juran

C.   Shewhart

D.   Crosby

8. Which of the following quality gurus is associated with a list of 14 points?

A.    Deming

B.   Shewhart

C.   Crosby

D.   Ishikawa

9. Normal variance in the operation of processes is due to:

A.   Common Causes

B.    Special Causes

C.   Assignable Causes

D.   External Causes

10. If there are seven data points either above or below the mean, but still within the control limits, what should you do?

A.    Reject the product

B.   Find the cause because this means that the process is out of control

C.   Re-inspect the product

D.  Ignore it and continue to measure the process

Knowledge Test 45 – for NCQC 2017

1.    Discrete variables are also called

A. Continuous variables
B. Discontinuous Invariables
C. Frequency distribution
D. None of the above

2.    Pareto Analysis cannot be used

A. To evaluate performance after implementation of solutions
B. To select a problem or concern
C. To generate a list of problems
D. To identify ‘useful many’ problem

3.    A flow diagram drawn to understand / study the process helps the team to

A. Suggest time needed to solve problem
B. Create problems
C. Have an insight into potential bottlenecks
D. None of the above

4.   Name the chart, which is typically used to track and monitor the progress of a project

A.    Milestone chart               B.    Bar Chart

C.   Pie Chart                            D.   Line Chart

5.    Name the tool, which is typically applied to identify shifts in process capability.

A.    Histogram                        B.    Scatter Diagram

C.   Bar Graph                         D.   Relation diagram

6.    Which one is not the responsibility of the leader?

A. Conduct meeting regularly
B. Involve al the team members
C. To organize steering committee meeting
D. Take the team towards goal

7.    Which statement is correct?

A. QC is not a forum for grievances or demand
B. Is it necessary that a QC case study should always result in monetary saving
C. QC is just problem solving group
D. QC is a forum for discussing matters relating to industrial relation

8.    Which of the statement is not true for Quality Circles?

A. A Small group
B. For self and mutual development
C. Is a part of TQM
D. For Solving organisational problems

9.    What will be the Mean of these numbers?
3, 7, 5, 13, 20, 23, 39, 23, 40, 23, 14, 12, 56, 23, 29

A. 12                               B. 34
C. 24                               D. 22

10.    Stratification tool is used along with……………………..

A. Pareto Diagram                   B. Scatter diagram

C. Histogram                            D. All of above

Knowledge Test 44 – for NCQC 2017

1.  In 1950’s after world wall II, which Quality Guru said that “Statistical Quality Control should be part of Management Control”?

A.   Dr. W. E. Deming

B.    Dr. Genichi Taguchi

C.   Dr. A. V. Feigenbaum

D.   Dr. J. M. Juran

2.    Which one does not belong to Elementary Statistical Method described by Dr. K. Ishikawa?

A.      Cause & effect diagram

B.      Pareto Analysis

C.     Histogram

D.     Brain storming

3.    When the coefficient correlation between two variables is 0.9 what does it indicate?

A.   Strong positive correlation

B.    Weak positive correlation

C.   Strong Negative correlation

D.   No correlation

4.    In Flow Diagram the symbol ‘Օ’ is called

A.   Connector

B.    Decision

C.   Terminal

D.   Activity

5.    For drawing Pareto Diagram, data has to be arranged in:

A.    Ascending order

B.   Descending order

C.   Any order

D.   None of the above

6.    Cause and Effect Diagram is used to display ____________ in a systematic manner.

A.    Actual Causes

B.    Sub Causes

C.   Root Causes

D.   Probable Causes

7.    Which graph is more suitable for observing trend over a period of time?

A.    Bar Graph

B.    Pareto Diagram

C.   Line graph

D.   Radar Chart

8. Data obtained by count of defects, count of occurrences i.e. no. of accidents etc. can be termed as _________________ data.

A.   Attribute

B.    Variable

C.   Accidental

D.   None of the above

9.    Dr. W. A. Shewhart introduced Control Charts using _________ control level to improve the efficiency to 99.73% level.

A.    1.5 Sigma

B.    2 Sigma

C.   3 Sigma

D.   6 Sigma

10. Which is the most appropriate to simplify data collection and ensure that no items are omitted when inspecting?

A.   Data Sheet

B.    Stratification

C.   Brainstorming

D.   Flow Diagram