Knowledge Test 30

1. Who observed that the quality defects are unequal in frequency?
a. Dr J M Juran                                        b. Dr W E Deming
c. Dr K Ishikawa                                    d. Dr W A Shewhart

2. Data obtained by count of defects, count of occurrences (no. of accidents) etc. can be termed as _________________ data.
a. Attribute                                            b. Variable
c. Both a and b                                       d. None of the above

3. Dr W A Shewhart introduced Control Charts using _____________ control level to improve the efficiency to 99.73% level.
a. 1.5 Sigma                                         b. 2 Sigma
c. 3 Sigma                                            d. 6 Sigma

4. Most of the quality gurus insist upon the effective use of ___________________   to achieve excellence in quality.
a. Problem Solving Teams                     b. Brainstorming
c. Statistical Quality Control                d. None of the above

5. Structured method of brainstorming is used for
a. Finding out solutions and probable resistance
b. Finding work related problems or causes of the problem
c. Both a & b
d. None of the above

6. Identify which statement completes the sentence given below

Chance and assignable causes produce variation, _______________
a. but one has to live with chance causes as well as assignable causes.

b. but one has to live with assignable causes.

c. but chance causes can never be fully eliminated.

d. None of the above
7. In ____________ _____________ , if all the bars or most of the bars are roughly the same height, go for further Stratification.
a. Line Graph                                          b. Activity Chart
c. Pareto Diagram                                 d. None of the above

8. ______ _______ is used to simplify data collection and ensure that no items are omitted when inspecting. 
a. Check Sheet                                        b. Stratification
c. Brainstorming                                    d. Flow Diagram

9. _______ ___________ is used for singling out the really serious problem or cause from among all the lesser ones.
a. Scatter Diagram                                b. Bar Diagram
c. Histogram                                           d. Pareto Diagram

10. A __________________ is a column graph that displays the central tendency, process variability and relative frequency of collected data.
a. Scatter Diagram                                b. Bar Diagram
c. Histogram                                           d. Pareto Diagram

Knowledge Test 29

1. In which type of control chart the upper and lower control  limits  will  not  be  constant  but  will  be varying:
a) ‘c’ chart
b) np chart
c) ‘p’ chart
d) X-R chart

2. What type of graph is a Pareto diagram ?
a) Bar graph
b) Pie graph
c) Compound graph
d) Line graph

3. Control Chart is a tool for quality control.  It is used for maintaining running control on a process.
a) On line
b) Off Line
c) Direct Line
d) Product Line

4. Bar graphs and line graphs are different
a) In values of scale at x, y intersection
b) Conditions for x axis
c) Both above
d) In visual depiction only – bar chart can be used instead of line chart and vice versa

5. Assignable cause occurs:
a) Infrequently
b) In an unpredictable manner
c) Both above
d) None of the above

6. Bar graphs and line graphs are different
a) In values of scale at x,y intersection
b) Conditions for x axis
c) Both above
d) In visual depiction only – bar chart can be used instead of line chart and vice versa

7. Histogram is not used to
a) Show relation between two variables
b) Know the pattern of variation
c) Assess conformance to specification
d) Assess process capability

8. Who observed that the quality defects are unequal in frequency?
a) Dr J M Juran
b) Dr W E Deming
c) Dr K Ishikawa
d) Dr W A Shewhart

9. Data obtained by count of defects, count of occurrences (no. of accidents) etc. can be termed as __________ data.
a) Attribute
b) Variable
c) Both a and b
d) None of the above

10. Most of the quality gurus insist upon the effective use of ___________________   to achieve excellence in quality.
a) Brainstorming
b) Statistical Quality Control
c) Problem Solving Teams
d) None of the above

Knowledge Test 28

1. What does ‘Run’ signify in control chart?
a) Three point occur on one side of the control chart
b) No points occur on one side of the control chart
c) Seven or more points occur continuously on one side of the control chart
d) None of the above

2. Which century is considered the golden age of graphical methods?
a) Eighteenth
b) Nineteenth
c) Twentieth
d) Twenty First

3. The purpose of Pareto Analysis is:
a) Identify Root Causes
b) Distinguish between vital few and useful many
c) Distinguish between vital many useful few
d) None of the above

4.Is there any chance to become a cause as root cause, which is not root cause at present for the problem?
a) No
b) Yes
c) Never
d) Always

5. Histogram is not used for:
a) Assessing the process capability
b) Assessing the conformance to specification
c) Assessing the spread in the process
d) Assessing the vital few causes

6. Even though C & E diagram is a verbal tool it has been recognized as a statistical tool by  :
a) JSI (Japanese Standards Institute)
b) JUSE
c) JIPM
d) Kei Dan Ren

7. Cause and effect diagram is:
a) Relation between variations
b) Relation between cause and effect
c) Difference between causes
d) Relation between two problems

8. In a scatter diagram, the closeness of the points to a central line indicates
a) Positive Correlation
b) Negative Correlation
c) Lower Correlation
d) Higher Correlation

9. In ‘Root cause analysis’ step in problem solving. Quality Circle follow:
a) Why Why analysis
b) Validation of causes
c) Pareto Analysis
d) Stratification

10. Which one is not true for Quality Circle meeting?
a) Helps in generating lot of ideas
b) Helps in arriving at consensus decisions
c) Helps the ago satisfaction of a few members
d) Helps in better team involvement in implementations.

Knowledge Test 27

1. For correct data analysis representative sampling is recommended. This means
a) Only best pieces should be sampled
b) Only worst piece should be samples
c) Samples covering the overall population of interest should be sampled
d) None of the above

2. Five political parties are standing for election. An agency  has  conducted  an  opinion  poll  on  a sample basis and collected information on all the parties  regarding  “for”  or  “against” .  Which graphical representation would best depict all the above information in one graph ?
a) Radar Graph
b) The float graph
c) Pyramid Graph
d) Strata Graph

3. Which  one  of  the  following  charts  is  not  an attribute control chart  :
a) Number defective np chart
b) X-R Chart
c) Percentage defective chart
d) No. of defects c chart

4. What will be the angle for representing Rs.  4000/ as travelling expenses out of total expenditure of Rs. 80,000/- on a pie graph?
a)180
b) 160
c) 240
d) 320

5. For showing relative portion of the various components, which of the commonly used graphs that will be useful?

a) Pie Graph
b) Radar Graph
c) Pareto Diagram
d) Histogram
6. For showing relative improvement in various topicsof  PST  and  the  area  where  improvement  is required, which type of graph to be used  ?
a) Radar Graph
b) Graph
c) Brain storming
d) Stratification
7. In which tool/technique compound graph is used ?
a) Pareto Diagram
b) Graph
c) Brain storming
d) Stratification
8. In X-R Chart, the value of X = 79.972 gms. No. of observations are  25, average moving range R  =3.382, value of d2 = 1.128, What will be the value of standard deviation  ?
a) 3
b) 3.13
c) 3.133
d) 3.123
9. In X-R chart, the value of X = 72.972 gms. No. of observations are  25, average moving range R =3.384, value of d2  =  1.128, what will be the value of UCL ?
a) 81.972
b) 82.927
c) 83.972
d) 84.972
10. Alex Osborn has given the technique of
a) Graph
b) Brain storming
c) Stratification
d) Histogram

Knowledge Test 26

1. Answer the next four questions based on following set of data “13, 18, 13, 14, 13, 16, 14, 21, 13”
The Mean of the above data is:
A. 15
B. 12
C. 14
D. 13
2. The Median of the above data is:
A. 14
B.  30
C. 12
D. 10
3. The Mode of the above data is:
A. 13
B. 10
C. 14
D. 8
4. The Range of the above data is:
A. 8
B. 12
C. 22
D. 18
5. Dr. J. M. Juran defined quality as?

  1. Fitness for use
  2. Zero Defect
  3. Customer Requirement
  4. Universal Use

6. Who has made the four step of PDCA into six?

  1. Dr. K. Ishikawa
  2. Dr. J. M. Juran
  3. Prof. P. C. Mahalanobis
  4. Dr. Genichi Taguchi

7. Which type of variation occurs when a process is in control?

  1. Nornal
  2. Abnornal
  3. Assignable
  4. Random

8. What is the first stage in any quality improvement initiative ie Quality Circles Concept?

  1. Management Commitment
  2. Budget Plan
  3. Training
  4. Associates Involvement

9. Who was generally credited with the phrase “Vital few and trivial many”?

  1. Dr. K. Ishikawa
  2. Dr. J. M. Juran
  3. Prof. P. C. Mahalanobis
  4. Dr. Genichi Taguchi

10. What is root cause analysis?

  1. Something a gardener would use
  2. A problem solving technique
  3. One of the seven Quality Circle tools
  4. Part of FMEA