Knowledge Test 2 of 2017

Note : Tick mark the correct answer.

1. Which one of the following activities of facilitators is not true?

A. Serve as a resource person to the circle

B. Assist in the meeting process

C. Take part in the circle presentation as a member

D. Give correct feedback and encourage QC team

2. Whose responsibility is it to convene a steering committee meeting?

A. Coordinators


C. Leader

D. Facilitators

3. Whose job is it to handle requests for formation of new circles in an organization?


B. Steering Committee

C. Facilitators

D. Coordinator

4. Which among the following roles of top management is not true?

A. Serving on the steering committee or Quality Council

B. Reviewing progress of Quality Circles

C. Serving personally as a Quality Improvement Team member.

D. Providing the needed resources for the circles

5. Which of the following role of steering committee is not true?

A. Should see that Quality Circle activities become a way of life in the organization

B. Should attend Success stories presented by Quality Circle

C. Should give positive and corrective feedback to the Quality Circle

D. Should not attend annual social get together of Quality Circle

6. Cause and effect diagram is used for presenting

A. Relation between possible solutions of causes

B. Relation between cause and effect

C. Difference between causes & effect

D. Relation between two problems

7. Most preferably Quality Circles should meet:

A. Whenever they need

B. Once in a fortnight

C. When they are ready

D. Once in a week

8. Brainstorming can be is used for idea generation by:

A. Shop Floor Personnel

B. Mangers

C. Politicians

D. All the above

9. While generating a list of problems using Brainstorming technique

A. Quality is more important than Quantity

B. Quantity is more important than quality

C. Quality & Quantity both are important

D. Both are not important

10. In a Flow Diagram, What does a rectangle represent?

A. An activity

B. A Decision point

C. Data entry activity

D. Start or End of the Process


Knowledge Test 1 of 2017

Note : Tick mark the write answer.

1. Which is not true for Quality Circle?

A. A small group

B. Voluntary

C. Uses quality control techniques

D. Have members from anywhere in the work area

2. Which set of words or terms is not applicable to Quality Circle?

A. Small group

B. Grass root level

C. Non Voluntary

D. For self and mutual development

3. In which country the concept of Quality Circle started?


B. Japan

C. India

D. S. Korea

4. Primary aim of quality circle is

A. To solve company’s problem

B. To motivate people to work

C. To develop people

D. To improve the image of the organisation

5. Which is not true wrt Quality Circles concept?

A. QC is to improve the image of the organisation

B. QC is to solve the problem given by management

C. QC is for mutual development

D. QC is for people to work in teams

6. Which statement is correct as per QC Concept? Quality Circle is

A. For individual’s problem

B. A substitute for quality control department

C. For self & mutual development

D. Panacea for all ills

7. Who introduced Quality Circles in Japan?

A. Shigeo Shingo

B. Dr. Geinichi Taguchi

C. Dr. Junji Noguchi

D. Dr. K Ishikawa

8. Which of the following statement is correct?

A. QC is just a problem solving group

B. QC is a forum for discussing matters relating to industrial relation

C. QC is not a forum for grievances or demands

D. QC case study should always result in monetary saving

9. What is the primary objective of Quality Circle?

A. Keep employees occupied

B. Higher profit

C. Self and mutual development of employees

D. To solve the problem

10. To be members of the steering committee for management cadre it is

A. Voluntary

B. Mandatory

C. Formed by external agency

D. None of these


  1. ISO -International Organization for Standardization
  2. CFT – Cross Functional Team
  3. CWQC – Company Wide Quality Control
  4. DOE – Design Of Experiments
  5. EFQM – European Foundation for Quality Management
  6. UCL – Upper Control Limit
  7. TPM – Total Productive Maintenance
  8. TQM – Total Quality Management
  9. SMED -Single Minute Exchange of Dies
  10. SOP – Standard Operating Procedure (ex: Control Plan)
  11. SPC – Statistical Process Control
  12. CQI – Continuous Quality Improvement
  13. CTQ -Critical to Quality
  14. DPMO -Defects Per Million Opportunities
  15. JIT – Just in Time
  16. LCL – Lower Control Limit
  17. MBNQA -Malcolm Baldrige National Quality Award
  18. MTBF – Mean Time Between Failure
  19. DPC -Process Decision Program Chart
  20. ERT – Program Evaluation and Review Technique


Choose the right option:

  1. Study of which offline quality control method will help to find out the process capability at various times.
  • Scatter Diagram
  • Histogram
  • Control Chart

2. For maintaining running control on a process use

  • Scatter Diagram
  • Histogram
  • None of the above

3. Cause and effect (or fishbone or Ishikawa) diagram is designed to help workers focus on

  • causes of a problem
  • symptoms of the problem
  • none of the above

4. Deming prize is a Japanese quality award for contribution to the field of quality control given to

  • individuals
  • groups
  • both of the above

5. An end user of a product or service is

  • the ultimate user
  • the immediate user
  • both of the above

6. External failure costs include

  • warranty costs
  • field repair costs
  • both of the above

7. Just-in-Time (JIT) is

  • A method for optimizing processes that involves continual reduction of waste;
  • An umbrella term that encompasses several Japanese management techniques.
  • Both the above

8. Individuals within the organization that receive the work that other individuals within the same organization do, may be termed as

  • Internal customers
  • External customers
  • None of the above

9. Internal Failure Costs include

  • rework and scrap cost
  • scrap cost
  • None of the above

10. Cross-functional teams have members from

  • different department
  • same department
  • none of the above

11. _____________is a graphical representation of relationship between two variables. It can be between a Cause and Effect and between two causes.

  • Pareto Analysis
  • Scatter Diagram
  • Matrix Diagram
  • None of the above

12. The time required for a product to move all the way through a process from start to finish can be termed as

  • door-to-door time
  • Production Lead Time
  • Throughput Time and Total Product Cycle Time
  • All the above
  1. In flow diagram which symbol designates a decision or branch point in the process.
  • Connector
  • Diamond
  • Rectangle
  • Terminal
  1. Business strategy involving everyone in an organization working together to make improvements without large capital investments is termed as
  • TQM
  • TPM
  • Kaizen
  • Poka Yoke
  1. Term 3G stands for
  • Gemutlich, Gendarme, Genchi
  • General, Gynaecologist, Gentleman
  • Genchi, Gentlefolk, Genjitsu
  • Genba, Genbutsu, Genjitsu

Knowledge Test Papers for NCQC 2014 Participants

Friends  before on 17th  and 18th I will share following NCQC, ICQCC and CCQC Knowledge Test Papers. Keep following.

For any other help do please contact me.

First Level Knowledge Test NCQC Madurai 2003

Second Level Knowledge Test NCQC Madurai 2003

First Level Knowledge Test ICQCC 2002

QC Knowledge Test First Level KCCQC 2000

LEVEL – I, NCQC 1999 Durgapur

First Level Knowledge Test NCQC 2000

First Level Knowledge Test NCQC 2003Ernakulam 



  1. Which presentation technique are  used to show facts and also separate the ‘useful many’
  2. To identify the priority areas how many types of Pareto Analysis can be made and on what basis.
  3. Name the specific type of graphical device used to control quality characteristics when it may not be possible to measure them on a quantitative basis.
  4. Application of what should be ensured by the facilitator from the stage of generation of list of problems.
  5. Which step of Five-S concept is used to make the workplace clean by eliminating dirt and dust.
  6. Which four step formula was suggested by a famous quality Guru to control or minimise problem.
  7. Determination of the type of storage system and layout is a result of which ‘S’ in Five-S concept.
  8. Name the diagram which is used in case of a revision / improvement in sequence activities of a service being provided.
  9. For beginners it is difficult to systematically arrange cause, sub-cause, sub-sub cause etc in cause and effect diagram in that case which method they should use.
  10. For circles apart from collection of facts, what is needed to prove or disprove the possible cause listed in a cause and effect diagram?
  11. Which tool / technique should not be used as a substitute of data?
  1. Which will help to represent large amount of information or data comprehensively and in a compact manner.
  2. Which type of data collection format are helpful in controlling defects in plastic components, glassware etc.
  3. In the Quality Structure, who is expected to be the Task oriented and at the same time play a parental role?
  4. Name the fifth step of problem solving technique?
  5. Who originated the theory of total quality control?
  6. Which tool is used to show facts and also separate the ‘useful many’?
  7. While developing solutions to root causes, which technique is used to show time bound & responsibility shared activity?
  8. Which Quality Guru visited Hero Honda, Dharuhera?
  9. Which statistical tool is useful for showing comparison among categories?