1. ISO -International Organization for Standardization
  2. CFT – Cross Functional Team
  3. CWQC – Company Wide Quality Control
  4. DOE – Design Of Experiments
  5. EFQM – European Foundation for Quality Management
  6. UCL – Upper Control Limit
  7. TPM – Total Productive Maintenance
  8. TQM – Total Quality Management
  9. SMED -Single Minute Exchange of Dies
  10. SOP – Standard Operating Procedure (ex: Control Plan)
  11. SPC – Statistical Process Control
  12. CQI – Continuous Quality Improvement
  13. CTQ -Critical to Quality
  14. DPMO -Defects Per Million Opportunities
  15. JIT – Just in Time
  16. LCL – Lower Control Limit
  17. MBNQA -Malcolm Baldrige National Quality Award
  18. MTBF – Mean Time Between Failure
  19. DPC -Process Decision Program Chart
  20. ERT – Program Evaluation and Review Technique


Choose the right option:

  1. Study of which offline quality control method will help to find out the process capability at various times.
  • Scatter Diagram
  • Histogram
  • Control Chart

2. For maintaining running control on a process use

  • Scatter Diagram
  • Histogram
  • None of the above

3. Cause and effect (or fishbone or Ishikawa) diagram is designed to help workers focus on

  • causes of a problem
  • symptoms of the problem
  • none of the above

4. Deming prize is a Japanese quality award for contribution to the field of quality control given to

  • individuals
  • groups
  • both of the above

5. An end user of a product or service is

  • the ultimate user
  • the immediate user
  • both of the above

6. External failure costs include

  • warranty costs
  • field repair costs
  • both of the above

7. Just-in-Time (JIT) is

  • A method for optimizing processes that involves continual reduction of waste;
  • An umbrella term that encompasses several Japanese management techniques.
  • Both the above

8. Individuals within the organization that receive the work that other individuals within the same organization do, may be termed as

  • Internal customers
  • External customers
  • None of the above

9. Internal Failure Costs include

  • rework and scrap cost
  • scrap cost
  • None of the above

10. Cross-functional teams have members from

  • different department
  • same department
  • none of the above

11. _____________is a graphical representation of relationship between two variables. It can be between a Cause and Effect and between two causes.

  • Pareto Analysis
  • Scatter Diagram
  • Matrix Diagram
  • None of the above

12. The time required for a product to move all the way through a process from start to finish can be termed as

  • door-to-door time
  • Production Lead Time
  • Throughput Time and Total Product Cycle Time
  • All the above
  1. In flow diagram which symbol designates a decision or branch point in the process.
  • Connector
  • Diamond
  • Rectangle
  • Terminal
  1. Business strategy involving everyone in an organization working together to make improvements without large capital investments is termed as
  • TQM
  • TPM
  • Kaizen
  • Poka Yoke
  1. Term 3G stands for
  • Gemutlich, Gendarme, Genchi
  • General, Gynaecologist, Gentleman
  • Genchi, Gentlefolk, Genjitsu
  • Genba, Genbutsu, Genjitsu

Knowledge Test Papers for NCQC 2014 Participants

Friends  before on 17th  and 18th I will share following NCQC, ICQCC and CCQC Knowledge Test Papers. Keep following.

For any other help do please contact me.

First Level Knowledge Test NCQC Madurai 2003

Second Level Knowledge Test NCQC Madurai 2003

First Level Knowledge Test ICQCC 2002

QC Knowledge Test First Level KCCQC 2000

LEVEL – I, NCQC 1999 Durgapur

First Level Knowledge Test NCQC 2000

First Level Knowledge Test NCQC 2003Ernakulam 



  1. Which presentation technique are  used to show facts and also separate the ‘useful many’
  2. To identify the priority areas how many types of Pareto Analysis can be made and on what basis.
  3. Name the specific type of graphical device used to control quality characteristics when it may not be possible to measure them on a quantitative basis.
  4. Application of what should be ensured by the facilitator from the stage of generation of list of problems.
  5. Which step of Five-S concept is used to make the workplace clean by eliminating dirt and dust.
  6. Which four step formula was suggested by a famous quality Guru to control or minimise problem.
  7. Determination of the type of storage system and layout is a result of which ‘S’ in Five-S concept.
  8. Name the diagram which is used in case of a revision / improvement in sequence activities of a service being provided.
  9. For beginners it is difficult to systematically arrange cause, sub-cause, sub-sub cause etc in cause and effect diagram in that case which method they should use.
  10. For circles apart from collection of facts, what is needed to prove or disprove the possible cause listed in a cause and effect diagram?
  11. Which tool / technique should not be used as a substitute of data?
  1. Which will help to represent large amount of information or data comprehensively and in a compact manner.
  2. Which type of data collection format are helpful in controlling defects in plastic components, glassware etc.
  3. In the Quality Structure, who is expected to be the Task oriented and at the same time play a parental role?
  4. Name the fifth step of problem solving technique?
  5. Who originated the theory of total quality control?
  6. Which tool is used to show facts and also separate the ‘useful many’?
  7. While developing solutions to root causes, which technique is used to show time bound & responsibility shared activity?
  8. Which Quality Guru visited Hero Honda, Dharuhera?
  9. Which statistical tool is useful for showing comparison among categories?


Fill in the blank:

  1. A rectangle in a flow diagram indicates a single____________ in the process.
  2. _________________ is a group technique for generating new, useful ideas. It uses a few simple rules for discussion that increase the chances of originality and innovation.
  3. The ______________________is an effective way to organize theories (possible causes) about root causes of observed phenomena
  4. A ________________ is a graphic presentation of the sequence of steps that we perform to produce some output.
  5. _______________________are pictorial representation of quantitative data.
  6. ___________________ is a graphical representation of relationship between two variables. It can be between a Cause and Effect and between two causes.
  7. ________________ is a graphical representation of a frequency distribution which is a summary of variation in a product or process.
  8. One or more items taken from a population intended to provide information on the population is called _________________.
  9. ________________________ charts/diagrams are useful principally  for showing proportions.
  1. Collection of required information in figures for statistical analysis is known as__________________.
  1. _______________________ thinking is as necessary for effective citizenship as the ability to read and write.
  2. The chart, which helps to measure the stability of the process over a period of time, is known as _________________.
  3. ___________________ is a simple form for recording facts / information but to make a conclusion additional processing is required.
  4. ______________ limits are based strictly on the variation in a manufacturing process.
  5.  If ranges are in control but much of the product is  outside the specification it may be because of  large _________________ variation.




1. In flow diagram the database symbol represents electronically stored information pertinent to the process.

2. The effect being analysed should be broadly stated in order not to limit artificially the number of causes to be listed on the Cause and Effect Diagram.

3. A Cause and Effect Diagram will not indicate which causes are creating the problem.

4. Hiding true cause and effect relationship is the key to effective problem solving.

5. Pie charts are useful principally for showing proportions.

6. A plant manager wants to know the trend in defective parts during the last twenty working days. A line graph is the most suitable type of graph.

7. Histogram is an off-line quality control method, which is used for study of process variation and assesses process capability.

8. It is easier not see the relationship in a Scatter Diagram than in a simple table of numbers.

9. Fault Tree Analysis is an analytical tool that graphically renders the combination of faults that lead to the failure of a system.

10. Pareto Diagrams give us a visual method for separating the Useful few from vital many.

11. Pareto Analysis identifies the items, which are not profitable to be addressed on individual basis.

12. Pareto Analysis is most powerful when we use objective data and facts rather than opinions.

13. Five S is a process for inducing indiscipline in an organi­zation.

14. Pareto Diagram is typically used to track & monitor the progress of a project.

  1. After completing the Cause and Effect Diagram, the team will immediately know what causes the problem.