1. In PDCA Cycle, when P indicates ‘Plan’ D indicates ‘Do’, what do C and A indicate ?
Ans.: CHECK and ACT respectively
2. Name the part of the PDCA Cycle in which “Regular Implementation” step of problem solving method can be cited..
Ans.: ACT
3. Which is a strategy for defect prevention?
Ans.: Statistical Process Control.
4. What are the two Journals published by JUSE which became the household names as per Dr. J. M. Juran?
Ans.: Statistical Quality Control and GEMBA to QC.
5. “Evolutionary progress plus continuous improvement as a way of function” known asm?
Ans.: Quality Management Revolutionary progress.
6. From which year the most crucial breakthrough came in the Modern Quality Movement?
Ans.: 1931.
7. What is the third step of Six Sigma method of solving problem?
Ans.: Analyse
8. Who was the first to argue that “Quality should be considered at all stages of the process and not just within the manufacturing function”.
Ans.: Dr. A. V. Feigenbaum.
9. Which are the problem solving techniques that are being used by the system analysts, to ensure that all aspects involved in theprocess are covered, while programming for the computer?
Ans.: Flow Diagram.
10. Who has given the statement that “The age of excessive caution is over. One who cannot enter the new age by crossing the bridge, cannot be a top Manager”.?
Q-Edge 