1. How many steps are there in the Problem Solving Process as per QCFI.
Ans.: Twelve
2. How many tools have been recommended by the QCFI which can be used while solving a problem?
Ans.: Ten
3. Name the tool that has use many times while solving a problem.
Ans.: Brainstorming
4. Name the tool used to enable understanding of the process step of a job or service.
Ans.: Flow diagram
5. Name the tool used to differentiate between vital few and trivial many causes.
Ans.: Pareto chart
6. Name the chart that shows the planning activity.
Ans.: Milestone Chart.
7. As per QCFI 12 Step Problem Solving Process what is the step after Define the Problem?
Ans.: Identification of Possible Causes.
8. What is the step of the problem solving method to be followed immediately after the step “Developing Solutions”.?
Ans.: Foreseeing probable resistance
9. Name the diagram that is useful to understand relationship between two variables.
Ans.: Scatter Diagram
10. Name the tool that can be used while eliminating abnormal variation in process output by distinguishing variations due to assignable causes from those due to chance causes.
Q-Edge 