# Knowledge Test 25

1. Answer the next four questions based on following set of data “13, 18, 13, 14, 13, 16, 14, 21, 13”
The Mean of the above data is:
A. 15
B. 12
C. 14
D. 13
2. The Median of the above data is:
A. 14
B.  30
C. 12
D. 10
3. The Mode of the above data is:
A. 13
B. 10
C. 14
D. 8
4. The Range of the above data is:
A. 8
B. 12
C. 22
D. 18
5. Dr. J. M. Juran defined quality as?

1. Fitness for use
2. Zero Defect
3. Customer Requirement
4. Universal Use

6. Who has made the four step of PDCA into six?

1. Dr. K. Ishikawa
2. Dr. J. M. Juran
3. Prof. P. C. Mahalanobis
4. Dr. Genichi Taguchi

7. Which type of variation occurs when a process is in control?

1. Nornal
2. Abnornal
3. Assignable
4. Random

8. What is the first stage in any quality improvement initiative ie Quality Circles Concept?

1. Management Commitment
2. Budget Plan
3. Training
4. Associates Involvement

9. Who was generally credited with the phrase “Vital few and trivial many”?

1. Dr. K. Ishikawa
2. Dr. J. M. Juran
3. Prof. P. C. Mahalanobis
4. Dr. Genichi Taguchi

10. What is root cause analysis?

1. Something a gardener would use
2. A problem solving technique
3. One of the seven Quality Circle tools
4. Part of FMEA

# Knowledge Test 24

1. Mode, Median, and Mean are three measures of:
A. Central tendency
B. Upper tendency
C. Situational tendency
D. Lower Central tendency
2. Another name for arithmetic mean is
A. Average
B. Median
C. Middle
D. Mode
3. The middle of a sorted data set is known as
A. Median
B. Mean
C. Mode
D. Average
4. In a set of data Mode is
A. the most frequent data observation
B. the least frequent data observation
C. the middle data observation
D. the last data observation
Answer the next four questions based on following set of data “8, 9, 10, 10, 10, 11, 11, 11, 12, 13
5. The Mean of the above data is: 10.5
A. 10.5
B. 11.5
C. 12.5
D. 13.5

6. The Median of the above data is: 10.5
A. 10.5
B. 11
C. 21
D. No Median

7. The Mode of the above data is:
A. 10
B. 11
C. 10 & 11
D. No Mode

8. The Range of the above data is:
A. 5
B. 8
C. 9
D. 10
9. When process is under control which type of variation occurs?

A. Random
B. Abnormal
C. Continuous
D. Discontinuous
10. The process mapping is a ______ diagram.
A. Work flow
B. Material Flow
C. Box Plot
D. None of the above

# Knowledge Test 23

1. A lean system operates with fewer resources than traditional systems do.
a. True
b. False

2. Lean systems use a “push” approach to operations to quickly get output to their customers.
a. True
b. False

3. Kanban is a visual system for controlling production.
a. True
b. False

4. Modular design and standard parts are two elements of product design in lean systems.
a. True
b. False

5. The ultimate objective in JIT objective is to minimize the amount of inventory on hand.
a. True
b. False

6. Using small lot sizes reduces the flexibility of a system.
a. True
b. False

7. Kaizen relates to continuous improvement.
a. True
b. False
8. Lowering inventory levels is a tactic to expose quality problems in a lean system.
a. True
b. False

9. Lean purchasing requires frequent bidding by multiple sources to ensure competitive prices.
a. True
b. False

10. JIT II is associated with vendor-managed inventory.
a. True
b. False

11. Inventory is considered a waste in a lean system.
a. True
b. False

12. Lean systems rely on worker specialization to achieve high productivity.
a. True
b. False

13. A special invitee/ guest gets special power during brainstorming to curtail ideas/ mould ideas given by circle members.

a.True

b. False

14. A special invitee/ guest does not get special power during brainstorming to curtail ideas/ mould ideas given by circle members.

a. True

b. False

15. Brainstorming tool typically has 3 techniques/ methods to be conducted.

a. True

b. False

# Knowledge Test 22

1.  Who is known as the man who discovered quality?

1. Dr. W. A. Shewhart
2. Dr. J. M. Juran
3. Dr. W. E.Deming
4. Dr. K.Ishikawa

2. According to Dr. J. M. Juran whose responsibility is it to watch the changing trends in the market?

1. Workers
2. R & D department
3. The Marketing dept.
4. The Top Management

3. Who was the first to recognize that variability was a  fact  of  industrial  life  and  that  it  could  be managed  by  the  principles  of  probability  & statistics.

1. Dr. J. M. Juran
2. Dr. W. E. Deming
3. Dr. K. Ishikawa
4. Dr.W.A.Shewhart

4. Who revised the four steps of PDCA to Six  ?

1. Dr. W. E. Deming
2. Dr. K. Ishikawa
3. Prof. P. C. Mahalanobis
4. Dr. J. M. Juran

5. Who gave the  14 Points for Quality Improvement to the top management ?

1. Prof. P.C.Mahalanobis
2. Dr. J. M. Juran
3. Dr. W. E. Deming
4. Dr.Genichi Taguchi

6.     During  which  period  Prof .  Mahalanobis  was  a member   of   the   planning   commission   of Government of India ?

1. 1955-56
2. 1941-45
3. 1945-48
4. 1950-55

7.  Dr. J. M. Juran encompassed Quality Planning. Quality Control & Quality Improvement into one word, it is

1. Juran’s Trilogy
2. Quality Trilogy
3. Quality Triple
4. Quality Tripod

8.  Who expounded the revolutionary concept of quality loss function as the loss imparted by the producer to society from the time the product is shipped?

1. Dr. Genichi Taguchi
2. Dr. A. V. Feigenbaum
3. Prof. P. C. Mahalanobis
4. Dr. W. E. Deming

9. Who wrote the book “What is Total Quality Control-The Japanese Way”?

1. Dr. K. Ishikawa
2. Dr.A.V.Feigenbaum
3. Dr.Genichi Taguchi
4. Dr. J. M. Juran

10. Highest value of  610 observations of a Biscuit packet  is 102.50 gm .  Least  count  to  scale  by which weight of packets are taken is  0.05 gm. If the range is  1.55gm, calculate the second-class interval ?

1. 101.085 – 101.245
2. 100.085 – 101.245
3. 102.085 – 101.245
4. 104.085 – 101.245

# Knowledge Test 21

1. Which are the problem solving techniques that are being used by the system analysts to ensure that all aspects involved in the process are covered, while programming for the computer?
1. Flow Diagram
2. Collecting Data
3. Control Chart
4. Cause and Effect Diagram
2. With the help of which tool we can easily describe the inherent variation in a process?
1. Control Chart
2. Flow Diagram
3. Collecting Data
4. Cause and Effect Diagram
3. As  per  Dr.  Juran ,  collection  of  information  orgeneration of information begins and ends with?
1. Questions
2. Data Collection
3. Cause & Effect Diagram
4. Control Chart
4.  In a cause and effect analysis, do all the validated caused affect the problem equally?
1. Yes
2. No
3. Do not know
4. May be
5. Which is the step in problem solving where P-D-C-A is very much required
1. Trial & Implementation & Regular Implementations
2. Cause and Effect Diagram
3. Check Sheet
4. After Follow up and Review
6. What will be the obvious conclusion about the standard which has not been revised?
1. Not in use
2. Out dated
3. No body like that
4. None of the above
7. When should Milestone chart has to be made?
1. After selection of problem
3. After identification of Possible causes
4. After Defining the problem
8. Control chart is a
1. Process monitoring tool
2. Process control tool
3. Both (a) and (b)
4. None of the above
9. Which one of these is a system for reducing changeover time?
1. Single Minute Exchange of Dies
2. Just in Time
3. Takt Time
4. Vendor-managed inventory
10. Which one is not included in the list of seven wastes?
1. Defective product Design
2. Over Production
3. Waiting
4. Over Processing

# Knowledge test 20

1. Which tool / technique will help us to represent large amount of information comprehensively and in a compact manner?

1. Graph Flow Diagram
2. Collecting Data
3. Control Chart
4. Cause and Effect Diagram

2. Out of seven elementary tools, except Cause and Effect Diagram, there is one more tool the use of which was popularized by Dr. K. Ishikawa What is that tool?

1. Scatter Diagram Flow Diagram
2. Collecting Data
3. Control Chart
4. Cause and Effect Diagram

3. Which toll /technique provide a sound basis for decision making and corrective action?

1. Data Collection
2. Flow Diagram
3. Collecting Data
4. Control Chart

4. Out of the basic seven tools, which is to be used to understand the magnitude of the problem?

1. Data Collection Flow Diagram
2. Collecting Data
3. Control Chart
4. Cause and Effect Diagram

5. Which tool / technique will help us to have clarify of the process without visiting the actual spot?

1. Flow Diagram Flow Diagram
2. Collecting Data
3. Control Chart
4. Cause and Effect Diagram

6. Which tool / technique help us to dissect a process for understanding and analyzing?

1. Flow Diagram Flow Diagram
2. Collecting Data
3. Control Chart
4. Cause and Effect Diagram

7. Which elementary statistical tool may be used in selection of problem?

1. Pareto Diagram
2. Flow Diagram
3. Control Chart
4. Cause and Effect Diagram

8. What is sign table used for?

1. Calculation of co-efficient of co-relation.
2. Knowing our future
3. Making Sign
4. Making activity plan

9. After using two elementary steps in problem solving tools, we will be able to present them through a Pareto diagram. What are those tools used at that stage?

1. Data Collection & Stratification
2. Data Collection & Scatter Diagram
3. Data Collection & Flow Diagram
4. Data Collection & Brain Storming

10. Collection of the required information in figures for Statistical analysis of a problem is known as

1. Data Collection
2. Generating Data
3. Stratification
4. Data Analysis

# Knowledge Test 19

1. Lean Quality Circle is a small group comprising of ______________?
1. Non-Executives
2. Executives
3. Senior Officers
4. None of the above
2. Lean Quality Circle are expected to hold ______________________?
1. Informal meetings and at the place / equipment, where problem exists.
2. Formal meeting whenever needed
3. Meetings in Board Room
4. None of the above
3. Frequency of the Lean Quality Circle meeting is ____ ________________?
1. Weekly
2. Daily
3. Once in three day
4. As and when required
4. Lean Quality Circle follow __________________ for solving a problems.
1. 8-D Concept
2. DMAIC Step
3. 12 Problem Solving Steps
4. QC Story – 7 Steps Process
5. Lean Quality Circle was originally developed in
1. Indonesia
2. India
3. Israel
4. Pakistan
6. Flow Diagram is used for:
1. Better understanding of a process
2. Change or introduce new process
3. To amend alter or replace” the process
4. All the above
7. ISO – 14001 gives stress on
1. Plan – Do -check -Act
2. Environmental protection
3. Prevention rather than detection
4. All of the above
8.  Service Assurance is
1. Confidence with customer
2. Customer has trust
3. Employee has knowledge
4. All of the above
9. Following is (are) the phase(s) of intervention
1. Formulation stage
2. Maintenance stage
3. Implementation stage
4. All of the above
10. When cpk is less than one
1. Process is not capable
2. Process is stable
3. Process if highly capable
4. None of the above