1. Range of 1, 2, 3, 4, 5 is
a) 5
b) 4
c) 3
d) 2
2. Six Sigma implies
a) A statistical method
b) A trouble-shooting method
c) Teams are effective
d) 3 defects per million in output
3. Cause-effect diagram is used in
a) Problem identification
b) Field visits
c) Vendor surveys
d) Problem Analysis
4. Flow charts indicate
a) Causes of process variation
b) The kind of forms to fill out
c) Who reports to whom
d) How inputs get processed into outputs
5. A control chart displays
a) Whether workers are motivated
b) Top management takes interest in quality
c) Inspectors are doing their job
d) Process variability
6. A problem definition should include
a) A control chart
b) Names of members of the team
c) What the problem is and what it is not
d) Who was operating the machine that day
7. A service cannot be
a) Stored
b) Inspected
c) Targeted
d) Appraised
8. Quality control does not apply to
a) Drawing flow charts
b) Drawing control charts
c) Idea generation
d) PTA meetings
9. Who taught quality control to the Japanese after World War II ?
a) Dr.W. A. Shewhart
b) Dr. Deming
c) Dr. A. V. Feigenbaum
d) Philips Crosby
10. Quality is “Fitness for use” who defined it this way
a) Ichiro Ishikawa
b) Dr. K.Ishikawa
c) Prof. P.C.Mahalanobis
d) Dr.J.M.Juran
Q-Edge 