1. Quality is value perceived by
A. Top MGT
B. Customer
C. Associates
D. Supplier
2. Term PDSA is associated with
A. J M Juran
B. W E Deming
C. W Shewhart
D. K Ishikawa
3. Quality Trilogy means
A. Quality Planning, Quality Control and Quality Improvement
B. Quality Planning, Quality Control and Quality Assurance
C. Quality Audit, Quality Control and Quality Assurance
D. Quality Planning, Quality Control and Quality Improvement
4. TQM & ISO both focuses on
A. Customer
B. Employee
C. Supplier
D. All of the above
5. According to Deming, Quality problems are due to
A. Management
B. Method
C. Machine
D. Material
6. While setting Quality objective, management must consider ________.
A. Material quality
B. Customer need
C. Market demand
D. All of the above
7. Diamond Symbol represents ________ while plotting flow chart.
A. Step in activity
B. Decision making
C. Direction of flow
D. None of the above
8. Tally chart is a tool used for
A. Process monitoring
B. Data collection
C .Process planning
D. None of the above
9. Flow Lines are used for showing ________ while making a flow chart.
A .Step in activity
B. Decision making
C. Direction of flow
D. None of the above
10. The role of management is to
A. provide Resources
B. define EMS
C .monitor the effectiveness of the system
D .All of the above
Q-Edge 