1. How many steps are there in the problem solving method as suggested by the QCFI.
Ans.: Twelve
2. How many tools have been recommended by the QCFI which arein use while practicing problem solving method?
Ans.: Ten
3. Name the tool that has use many times while solving a problem.
Ans.: Brainstorming
4. Name the tool used to enable understanding of the process / flow and locate a problem.
Ans.: Flow diagram
5.Name the tool used to differentiate between vital and trivial causes.
Ans.: Pareto chart
6.Name the chart that shows the planning activity.
Ans.: Milestone Chart.
7. What is the step of the problem solving method that is to be carried out to find all the possible causes.
Ans.: Identification of causes.
8.What is the step of the problem solving method to be follow immediately after the “Developing solutions”.
Ans.: Foreseeing probable resistance
9.Name the diagram that represents graphically the relationship between two variables.
Ans.: Scatter Diagram
10.Name the tool that can be used while eliminating abnormalvariation in process output by distinguishing variations due toassignable causes from those due to chance causes.
Ans.: Control chart
Q-Edge 