Note: Tick mark the correct answers.
1. Who is responsible for quality objective?
a. Top management
b, Middle management
c. Shop floor Executives
d. Operators

2. Most of the quality gurus insist upon the effective use of ___________________ to achieve excellence in quality.
a. Problem Solving Teams
b. Brainstorming
c. Statistical Quality Control
d. None of the above

3. Total Quality Management (TQM) focuses on
a. Employee
b. Customer
c. Both (a) and (b)
d. Suppliers

4. ______ _______ is used to simplify data collection and ensure that no items are omitted when inspecting.
a. Check Sheet
b. Stratification
c. Brainstorming
d. Flow Diagram

5. Control chart is a
a. Process monitoring tool
b. Process control tool
c. Both (a) and (b)
d. Process expalnation tool

6. Who observed that the quality defects are unequal in frequency?
a. Dr W A Shewhart
b. Dr W E Deming
c. Dr K Ishikawa
d. Dr J M Juran

7. Data obtained by count of defects, count of occurrences (no. of accidents) etc. can be termed as _________________ data.
a. Attribute
b. Variable
c. Both a and b
d. None of the above

8. Dr W A Shewhart introduced Control Charts using _____________ control level to improve the efficiency to 99.73% level.
a. 1.5 Sigma
b. 2 Sigma
c. 3 Sigma
d. 6 Sigma

9. Structured method of brainstorming is used for
a. Finding out solutions and probable resistance
b. Finding work related problems or causes of the problem
c. Both a & b
d. None of the above

10. Identify which statement completes the sentence given below
Chance and assignable causes produce variation, _______________
a. but one has to live with chance causes as well as assignable causes.
b. but one has to live with assignable causes.
c. but chance causes can never be fully eliminated.
d. None of the above

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