1. Out of the following which one is not a component of quality?
a) Reliability, Durability and Serviceability
b) Part sampling
c) Acceptance sampling
d) Service quality

2. As par Garvin which one of these is a dimension of quality?
a) Control limits
b) Length
c) Height
d) Performance

3. Quality characteristics can be classified into attributes and ________
a) control points
b) specifications
c) standards limits
d) variables

4. Quality of a product is at its __________ when performance quality component is neglected during production.
a) lowest
b) highest
c) mean
d) median

5. What type of cost of failure analysis is termed as?.
a) prevention
b) external failure
c) appraisal
d) internal failure

6. What is root cause analysis?
a) Something a gardener would use
b) A problem solving technique
c) One of the seven Quality Circle tools
d) Part of FMEA

7. Who has made the four step of PDCA into six?
a) Dr. K. Ishikawa
b) Dr. J. M. Juran
c) Prof. P. C. Mahalanobis
d) Dr. Genichi Taguchi

8. Who felt that without the contribution from associates quality improvements cannot be achieved.
a) Dr. K. Ishikawa
b) Dr. J. M. Juran
c) Prof. P. C. Mahalanobis
d) Dr. Genichi Taguchi

9. As per Dr. Juran what to be added in evolutionary progress to achieve revolutionary progress?
a) Continuous Improvements
b) Wobbly Improvements
c) Looped Improvements
d) Sporadic Improvements

10. Which technique may be used by QC to select a problem?
a) Ranking / Priority Method
d) None of the above

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