Knowledge Test 30 for NCQC 2017

Identify the correct Answers for following questions.

1. A cause and effect diagram is useful

A. To examines why something happened

B. To examine might happen by organizing potential causes into smaller categories.

C. For showing relationships between contributing factors

D. All above

2. A commonly used tool in root case analysis is 

A. Brainstorming

B. Fishbone Diagram

C. Bar Graph

D. None of the above

3. Bar graphs and line graphs are different

A. In values of scale at x,y intersection

B. Conditions for x axis

C. Both above

D. In visual depiction only – bar chart can be used instead of line chart and vice versa

4. Which of these quality gurus introduced the concept of Control Charts?

A. Taguchi

B. Juran

C. Shewhart

D. Crosby

5. Which of the following quality gurus is associated with a list of 14 points?

A. Deming

B. Shewhart

C. Crosby

D. Ishikawa

6. Normal variance in the operation of processes is due to:

A. Common Causes

B. Special Causes

C. Assignable Causes

D. External Causes

7. A problem definition should include

A. A control chart

B. Names of members of the team

C. What the problem is and what it is not

D. Who was operating the machine that day

8. A service cannot be

A. Stored

B. Inspected

C. Targeted

D. Appraised

9. Assignable cause occurs:

A. Infrequently

B. In an unpredictable manner

C. Both above

D. None above

10. In a Scatter Diagram if a value is repeated ‘n’ times, it’s repetition is depicted by:

A. Red colour

B. Encircling the data point on the diagram ‘n’ times

C, Encircled twice maximum

D. None of the above



Knowledge Test 29 for NCQC 2017

Identify the correct answer for following ten questions. 

1. Set-In-Order reduces what wastes? (Check all that apply)

A. Excess Motion

B. Human Frustration

C. Searching Waste

D. Productivity

2. Which item is not a part of the Sort phase?

A. Clear the area

B. Use of red tags

C. 48 hour rule

D. Disposition red tag items

E. Putting tools at point of use

3. What does the Japanese word seiri refers to ?

A. Sweep

B. Systematic arrangement

C. Sorting out

D. Self-Discipline

4. Which technique can effectively prevent the waste of excess motion?


B. Kaizen

C. 5S

D. None of the above

5. Which TQM technique is used under lean manufacturing?


B. 5S

C. Quality circles

D. Six sigma

6. Which of the following is the first phase in 5S?

A. Seiton

B. Seiso

C. Seiri

D. Seiketsu

7. Which phase of 5S are you in when you clean machines, windows, floors etc.

A. Sort

B. Set-In-Order

C. Shine

D. Standardize

E. Sustain

8. Which of these benefits of 5S are of value to your company?

A.  Improved employee morale

B. Improved safety

C. Increased productivity

D. Increased profitability

E. All of the above

9. Which one is NOT a benefit of Shine? 

A. Less production downtime

B. Happier employees

C. Improved quality

D. Inventory reduction

E. Customer satisfaction

10. Which is not a benefit of Sort?

A. Reduce the waste of searching

B. Reduced set-up times

C. Increased productivity

D. Improved machine dependability

E. Improved safety