Knowledge Test 22 for 2017

Identify the correct answer for questions or fill in the blank or complete the statement from Options given below:

  1. Problem definition requires —
  • Flow charting the process
  • Monitoring customer complaints
  • Knowing how to draw control charts
  • Team meetings

2. Flow charts indicate —

  • Causes of process variation
  • The kind of forms to fill out
  • Who reports to whom
  • How inputs get processed into outputs

3. In Flow Diagram the symbol ‘Օ’ is called —

  • Connector
  • Decision
  • Terminal
  • Activity

4. For drawing Pareto Diagram, data has to be arranged in—

  • Ascending order
  • Descending order
  • Any order
  • None of the above

5. PDCA cycle is named after whom?

  • J. M. Juran
  • A. V. Feigenbaum
  • W. E. Deming
  • Genichi Taguchi

6. Which element is not a constituent to the Juran’s trilogy?

  • Planning
  • Control
  • Checking
  • Improvement

7. Pareto Diagram is a tool to help in differentiating problems/causes into two major groups. What are they?

  • Proved & Unproved
  • Vital Few & Useful Many
  • Common & Special
  • Negative & Positive

8. Use of which tool/technique helps to improve estimation or planning capability?

  • Control Chart
  • Gantt Chart
  • Cause and effect diagram
  • Flow Chart

9. In flow diagram which symbol indicates a single step in the process?

  • Decision box
  • Terminal symbol
  • Activity symbol
  • None of the above

10. For quality improvement and cost reduction, eliminate the 3-M’s which are

  • Murd, Murda, Muri
  • Man, Machine, Method
  • Muda, Mura, Muri
  • None of the above


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