Identify the correct answer for questions or fill in the blank or complete the statement from Options given below:
- Problem definition requires —
- Flow charting the process
- Monitoring customer complaints
- Knowing how to draw control charts
- Team meetings
2. Flow charts indicate —
- Causes of process variation
- The kind of forms to fill out
- Who reports to whom
- How inputs get processed into outputs
3. In Flow Diagram the symbol ‘Օ’ is called —
- Connector
- Decision
- Terminal
- Activity
4. For drawing Pareto Diagram, data has to be arranged in—
- Ascending order
- Descending order
- Any order
- None of the above
5. PDCA cycle is named after whom?
- J. M. Juran
- A. V. Feigenbaum
- W. E. Deming
- Genichi Taguchi
6. Which element is not a constituent to the Juran’s trilogy?
- Planning
- Control
- Checking
- Improvement
7. Pareto Diagram is a tool to help in differentiating problems/causes into two major groups. What are they?
- Proved & Unproved
- Vital Few & Useful Many
- Common & Special
- Negative & Positive
8. Use of which tool/technique helps to improve estimation or planning capability?
- Control Chart
- Gantt Chart
- Cause and effect diagram
- Flow Chart
9. In flow diagram which symbol indicates a single step in the process?
- Decision box
- Terminal symbol
- Activity symbol
- None of the above
10. For quality improvement and cost reduction, eliminate the 3-M’s which are –
- Murd, Murda, Muri
- Man, Machine, Method
- Muda, Mura, Muri
- None of the above
Q-Edge 