Knowledge Test 16 for 2017

Note: Read the statement and fill the blank with a correct word(s). Please refer to QCFI publications on Quality Circles.

  1. After solving a problem, to monitor and track data over a period of time QC should use _________ graph.
  2. ________________ is typically used by QCs to track the progress of a project against plan.
  3. ________________ is the tool where paired data is plotted to check whether the variables are related or not.
  4. _________________ is an important tool used by Quality Circles to define the problem area but can be effectively used to reveal no longer needed tasks/activities also.
  5. ___________________ is a simple form for recording facts / information but to make a conclusion additional processing is required.
  6. For verbal data collection ________________________ technique is ideal in providing every participant, including those less experienced, an equal chance to contribute, and it greatly slows down the more dominant individuals.
  7. ___________________ introduced the concept of Control Charts.
  8. Normal variance in the operation of processes is due to_______________ causes.
  9. To study if there is any relationship between ‘Overtime’ and ‘No of Errors’ suggested tool is ______________.
  10. At the time of regular implementation once the improvement is observed and validated, incorporate changes in _____________ instructions.

NCQC 2017 : Improve Your Case Study and Presentation

I have observed some improvement opportunities during pre-evaluation in CCQC at Jaipur and Jalandhar.

In  Step 4 – Problem Analysis  teams are writing wrt 4 W I H

What was the problem?

Where was the prblem?

When was the problem?

Who will sove it?

How we will solve it?

This is wrong. Please read the information given below and improve before mailing it for CCQC or NCQC.

In step 4, we have to measure the problem in more detail and study past data when problem occurred Team may think of various parameters related to problem which may provided better understanding of the problem.  i.e. if problems are there then what are those, frequency of each problem, presently to  rectified the problem, what are the materials required, time required, man power required etc  to be mentioned with data. Once the problem comes, what is the effect in next process, in previous process etc to be mentioned with data. Only “why” out of 5 W+1H, we do it in Step 5.

Cause and effect diagramme is the combination of many why-why analysis. The last one of each why-why analysis is the probable root cause of the problem. After identification of all the probable root causes through cause and effect diagramme in 5th step, in 6th step we are doing analysis of the root causes identified. Each probable root cause to be checked. Presently it may be one, two or many probable root causes effecting the problem. Once such root causes were analysed, now question come as which cause effecting to the problem more? For that we have to go for data analysis to know the contribution of each identified root cause to the problem. To validate the data go for Pareto diagramme and based on vital few and use full many sequence, develop solution through brain storming. Once solutions agreed upon by the group, see for probable resistance then apply PDCA for trial implementation.

 To clarify any doubt please read QCFI publication Quality Circle Practical Guide Book.

Knowledge Test 14 for 2017

Note: Read the statement and tick on the appropriate option ie True or False.

1.      Problem is a visible performance deficiency in an important manufacturing, service, or business process.

A. True

B. False

2. A project is a problem scheduled for solution.

A. True

B. False

3. Scatter Diagram is used for examining relationship between two variables, nature and strength of relationship between process factors and product quality.                                      A. True

B. False

4. Mr Naresh Gandhi wants to know the trend in defective parts during the last twenty working days. A pie graph is the most suitable type of graph.
A. True
B. False

5. All the people in the team can contribute to the creation of a Cause and Effect Diagram.
A. True
B. False

6. If the graph / chart do not tell the story by itself, check the design, labels, and titles to see if they can be improved.
A. True
B. False

7. Flow diagram cannot be used to develop a common understanding of a manufacturing of service process.
A. True
B. False

8. Pareto Diagram can be used to check performance after a solution has been implemented.
A. True
B. False

9. After completing the Cause & Effect Diagram the team will immediately know what causes the problem.
A. True
B. False

In flow diagram the document symbol represents electronically stored information pertinent to the process.
A. True
B. False


Knowledge Test 15 for 2017

Note: Read the questions and tick on the correct answer from options given below.

1 . Which element is not a constituent to the Juran’s trilogy?

  • Planning
  • Control
  • Checking
  • improvement

2. Pareto Diagram is a tool to help in differentiating problems/causes into two major groups. What are they?

  • Proved & Unproved
  • Vital Few & Useful Many
  • Common & Special
  • Negative & Positive

3. Use of which tool/technique helps to improve estimation or planning capability?

  • Control Chart
  • Gantt Chart
  • Cause and effect diagram
  • Flow Chart

4. In flow diagram which symbol indicates a single step in the process?

  • Decision box
  • Terminal symbol
  • Activity symbol
  • None of the above

5. For quality improvement and cost reduction, eliminate the 3-M’s which are –

  • Murd, Murda, Muri
  • Man, Machine, Method
  • Muda, Mura, Muri
  • None of the above

6. In what order data in Pareto table should be arranged for making a Pareto Diagram?

  • Ascending order
  • Descending order
  • Any order
  • None of the above

7. Out of the 4 options given below which tool/method/chart is not used for selection of problem?

  • Priority number
  • Ranking Method
  • Pareto Analysis
  • Gantt Chart

8. Out of the 4 options given below which capability of team will improve by using Activity Plan?

  • Planning
  • Developing Solution
  • Brainstorming
  • Root Cause identification

9. After Selection of problem but before Defining the problem circle members should

  • Make a Pareto Diagram
  • Draw Pie Chart to show proportion of ABC category problems
  • Make Milestone Chart
  • Make Flow Diagarm

10. Which of the below is not an intangible benefit?

  • Self-Development
  • Reduction in defective components
  • Mutual Development
  • None of the above



Knowledge Test 13 for 2017

Note: Read the statement and fill the blank with one of the option given below.

1. To tool used for process of separation of data into different categories can be termed as _________________ .

A. graph
B. stratification
C. data collection
D. none of the above

2. No ____________________ of ideas is done during brainstorming.

A. Evaluation

B. Valuation

C. Judgement

D. All the above

3. One example of a graph having columns and line is _____________________________.

A. Pictorial Diagram
B. Pareto Diagram
C. Bar and Line Diagram
D. None of the above

4. Production Process Classification Type diagram is one of __________________ types of _________________________________________.

A. Three, Cause and Effect Diagram
B. Three, Fishbone Diagram
C. Important, Flow Diagram
D. None of the above

5. Vital Few and Useful many or 80-20 is a _____________ Principle.

A. Universal
B. Uncommon
C. Italian
D. Japanese

6. Connector symbol in flow diagram helps to show _____________ of the process.

A. continuity

B. continual improvement

C. a circle

D. none of the above

7. Graphical representation of relationship between two variables is shown in a _________________.

A. Scatter Diagram
B. Histogram
C. Both a and b
D. None of the above

8. If Line Graph is related to Variable Data then Bar Graph is related to _________________.

A. Attribute Data
B. Continuous Data
C. Measurable Data
D. None of the above

9. The most obvious and common use of ________________________ is in prioritising problems.

A. Brainstorming
B. Milestone Chart
C. Pareto Diagram
D. Cause and Effect Diagram

10. Histogram is not used to ______________________________.

A. Show relation between two variables
B. Know the pattern of variation
C. Assess conformance to specification
D. Assess process capability

Knowledge Test 12 for 2017

Note: Read the statement and tick on the appropriate option given below.

1. Name the chart, which is typically used to track and monitor the progress of a project

A.    Milestone chart                                        B.    Bar Chart

C.    Pie Chart                                                    D.    Line Chart

2. Which statement is correct

A. QC is just problem solving group
B. QC is a forum for discussing matters relating to industrial relation
C. QC is not a forum for grievances or demand
D. Is it necessary that a QC case study should always result in monetary saving
3. A flow diagram  drawn to understand / study the process helps the team to

A.    Create problems

B.    Have an insight into potential bottlenecks

C.    Suggest time needed to solve problem

D.    None of the above

4. Stratification tool is used along with……………………..

A. Pareto Diagram

B. Scatter diagram

C. Histogram

D. All of above

5. Discrete variables are also called

A. Frequency distribution            B. Continuous variables
C. Discontinuous  distribution     D. None of the above
6. Pareto Analysis cannot be used

A. To generate a list of problems                 B. To evaluate performance after                                                                                                             implementation of solutions
C. To select a problem or concern               D. To identify ‘useful many’ problem
7. Which one is not the responsibility of the leader?

A. Conduct meeting regularly                                 B. Involve al the team members
C. To organize steering committee meeting         D. Take the team towards goal

8. Who said that Pareto Principle is universal?

A. Vilfredo Pareto                         B. Dr J M Juran

C. Dr W A Deming                        D. Dr K Ishikawa

9. A Pareto chart shows

A.    That the process is in control          B.    The vital few from the trivial many

C.    Process capability                              D.    A line drawn as production proceeds

10. Seven tools include

A.    Team meetings                                 B.    Management meeting regularly with workers

C.    Workers’ toolkit                               D.    Histogram





Knowledge Test 11 for 2017

Note: Read the statement and identify the correct answer from the options given below:

1. Who taught quality control to the Japanese after World War II?
A. Dr.W. A. Shewhart
B. Dr. Deming
C. Dr. A. V. Feigenbaum
D. Philips Crosby

2. Quality is “Fitness for use” who defined it this way?
A. Ichiro Ishikawa
B. Dr. K.Ishikawa
C. Prof. P.C.Mahalanobis
D. Dr.J.M.Juran

3. Range of 1, 2, 3, 4, 5 is
A. 5
B. 4
C. 3
D. 2

4. Six Sigma implies
A. A statistical method
B. A trouble-shooting method
C. Teams are effective
D. 3 defects per million in output

5. In QC Story Cause-effect diagram is used in
A. Problem identification
B. Field visits
C. Vendor surveys
D. Problem analysis

6. Problem definition requires
A. Flow charting the process
B. Monitoring customer complaints
C. Knowing how to draw control charts
D. Team meetings

7. Flow charts indicate
A. Causes of process variation
B. The kind of forms to fill out
C. Who reports to whom
D. How inputs get processed into outputs

8. In Flow Diagram the symbol ‘Օ’ is called
A. Connector
B. Decision
C. Terminal
D. Activity

9. For drawing Pareto Diagram, data has to be arranged in:
A. Ascending order
B. Descending order
C. Any order
D. None of the above

10. PDCA cycle is named after whom?
A. Dr. J. M. Juran
B. Dr. A. V. Feigenbaum
C. Dr. W. E. Deming
D. Dr. Genichi Taguchi