Note : Tick mark on the correct answer.
1. Which of these quality gurus is associated with phrase “Quality is Free”?
a, Dr K Ishikawa
b. Dr J M Juram
c. Philip Crosby
d. Dr WA Deming
2. When cpk is less than one
a. Process is stable
b. Process if highly capable
c. Process is not capable
d. None of the above
3. Which of these quality gurus is associated with Cause & Effect Diagram?
a. Dr K Ishikawa
b. Dr J M Juram
c. Philip Crosby
d. Dr WA Deming
4. In a Process Flow Diagram a rectangle represents
a. An activity
b. Decision point
c. Direction of process flow
d. None of the above
5. ISO emphasis on
a. Rejection
b. Inspection
c. Prevention
d. None of the above
6. The term “Trilogy” is associated with which quality guru?
a. Dr K Ishikawa
b. Dr J M Juram
c. Philip Crosby
d. Dr WA Deming
7. The concept of common and special causes of variations was developed by:
a. Deming
b. Walter Shewhart
c. Juran·
d. Taguchi
8. The success of Japanese manufacturers is due to ________, small and incremental
improvements in design and production.
a. Continuous
b. Abrupt
c. Continual
d. None of the given options
9. Drawing control charts requires
a. Calculation of statistics from data
b. Adjusting the machines
c. Teamwork training of workers
d. Top management involvement
10. Flow charts indicate
a. Causes of process variation
b. The kind of forms to fill out
c. Who reports to whom or organisational Structure
d. How inputs get processed into outputs
Q-Edge 