Knowledge Test 7 of 2017

Note : Read the statement and select the correct answer from the option given below: ( this No 7 not 18, 18 will be uploaded on 15 October)

1.Use of which tool/technique helps to improve estimation or planning capability?

A. Control Chart
B. Gantt Chart
C. Cause and effect diagram
D. Flow Chart

2. Which of the below is not an intangible benefit?

A. Sale Development
B. Reduction in defective components
C. Saving of man hrs
D. None of the above

3. An activity that transforms or shapes raw materials or information to meet customer needs can be termed as

A. Value addition
B. Value multiplication
C. Quality Improvement
D. None of the above

4. In flow diagram which symbol indicates a single step in the process?

A. Decision box
B. Terminal symbol
C. Activity symbol
D. None of the above

5. For quality improvement and cost reduction, eliminate the 3-M’s which are –

A. Murd, Murda, Muri
B. Man , Machine, Method
C. Muda, Mura, Muri
D. None of the above

6. Term 3G stands for

A. Gemutlich, Gendarme, Genchi
B. General, Gynaecologist, Gentleman
C. Genchi, Gentlefolk, Genjitsu
D. Genchi, Genbutsu, Genjitsu

7. What does ISO stands for?

A. Indian Standards for Organisations
B. International Organisation of Standards
C. Internal Standards for Output
D. International Standards Organisation

8. Five – S is implemented in shopfloor/ office for what reason:

A. To improve the houskeeping
B. To minimize Muda, Muri and Mura
D. To eliminate everything that is not required for the work/ business
E. All above

9. Which of the following charts is sorted in descending order:

A. Pareto
B. Pie chart
C. Histogram
D. None of the above

10. Who is considered to be the Father of Quality Circles?

A. Dr Juran
B. Dr Ishikawa
C. Philip Crosby
E. Deming


Knowledge Test 9 for 2017

1. The ideal data sample size for Scatter Diagram should be

A. 30 to 40
B. 0 to5
C. 0 to 20
D. 5 to10

2. The aim of brainstorming should be to generate good …………………….. of ideas.

A. Quality
B. Quantity
C. Relationships
D. None of above

3. Name the QC Tool : _________________ is a group technique for generating new, useful ideas. It uses a few simple rules for discussion that increase the chances of originality and innovation.

A. Brainstorming
B. Discussion
C. Hitch hiking
D. All above

4. Which of the following charts is always a Square:

A. Pareto
B. Scatter diagram and Histogram
C. All above
D. None of the above

5. In a Scatter Diagram if a value is repeated ‘n’ times, it’s repetition is depicted by:

A. Red colour
B. Encircling the data point on the diagram ‘n’ times
C. Encircled twice maximum
D. None of the above

6. Answer the next four questions based on following set of data “13, 18, 13, 14, 13, 16, 14, 21, 13”
The Mean of the above data is:
A. 15
B. 12
C. 14
D. 13

7. The Median of the above data is:
A. 14
B.  30
C. 12
D. 10

8. The Mode of the above data is:
A. 13
B. 10
C. 14
D. 8

9. The Range of the above data is:
A. 8
B. 12
C. 22
D. 18

10. Dr. J. M. Juran defined quality as?

A. Fitness for use
B. Zero Defect
C. Customer Requirement
D. Universal Use

Knowledge Test 8 for 2017 (LQC)

Fill in the blank.

  1. ‘Lean’ simply means a systematic approach of reducing or eliminating the ________.
  2. ‘Lean’ is about “doing ________ with less”
  3. Lean is ________ with which one can deliver a quality product
  4. The lean concept makes us to think of such cases where we are not utilizing the potential of the ________.
  5. ‘Lean Quality Circles’ (LQC) is the outcome of the ________ _________ Concept.
  6. Lean Quality Circle has the option to co-opt members from other than their own work area
  7. LQC is a cross functional team for ________.
  8. LQC members may take the help of their immediate ________ while working on a project.
  9. LQC is a small group comprising of ________.
  10. LQCs analyse and ________ problems using appropriate tools and techniques
  11. For LQC it is not necessary to have any fixed regular formal ________.
  12. LQC ________ are informal and at the place / equipment, where the problem exists.
  13. LQCs may take a ________ from the already identified problems / problem bank based on management goals / objectives.
  14. Problem selected by LQC may be taken from the current priority problems of their work areas also.
  15. LQCs use ________ steps problem solving approach.

Knowledge Test 6 of 2017

1. A flow diagram drawn to understand / study the process helps the team to
A. Create problems
B. Have an insight into potential bottlenecks
C. Suggest time needed to solve problem
D. None of the above

2. TQM & ISO both focuses on
A. Customer
B. Employee
C. Supplier
D. All of the above

3. According to Dr Deming, Quality problems are due to 
A. management
B. method
C. machine
D. material

4. Discrete variables are also called
A. Frequency distribution
B. Continuous variables
C. Discontinuous Invariables
D. None of the above

5. Pareto Analysis cannot be used
A. To generate a list of problems
B. To evaluate performance after implementation of solutions
C. To select a problem or concern
D. To identify ‘useful many’ problem

6. Stratification tool is used along with……………………..
A. Pareto Diagram
B. Scatter diagram
C. Histogram
D. All of above

7. Which of the following tools is used to evaluate effectiveness of counter measures (before – after results)
A. Histogram
B. Pareto Diagram
C. Both above
D. None of the above

8. Tally chart is
A. Process monitoring tool
B. Data collection tool
C. Process planning tool
D. None of the above

9. P-D-C-A stands for
A. Plan-Do-check-Act
B. Plan-Do-correct-Act
C. Proceed-Do-check-Act
D. Proceed-Do-correct-Act

10. What is ISO?
A. Indian organization for standard
B. Internal organization for standard
C. International organization for standard
D. None of the above



Knowledge Test 5 of 2017

Note : Tick mark on the correct answer.

1. Which of these quality gurus is associated with phrase “Quality is Free”?

a, Dr K Ishikawa

b. Dr J M Juram

c. Philip Crosby

d. Dr WA Deming

2. When cpk is less than one

a. Process is stable

b. Process if highly capable

c. Process is not capable

d. None of the above

3. Which of these quality gurus is associated with Cause & Effect Diagram?

a. Dr K Ishikawa

b. Dr J M Juram

c. Philip Crosby

d. Dr WA Deming

4. In a Process Flow Diagram a rectangle represents

a. An activity

b. Decision point

c. Direction of process flow

d. None of the above

5. ISO emphasis on

a. Rejection

b. Inspection

c. Prevention

d. None of the above

6. The term “Trilogy” is associated with which quality guru?

a. Dr K Ishikawa

b. Dr J M Juram

c. Philip Crosby

d. Dr WA Deming

7.  The concept of common and special causes of variations was developed by:
a. Deming
b. Walter Shewhart
c. Juran·
d. Taguchi

8. The success of Japanese manufacturers is due to ________, small and incremental
improvements in design and production.
a. Continuous
b. Abrupt
c. Continual
d. None of the given options

9. Drawing control charts requires

a. Calculation of statistics from data

b. Adjusting the machines

c. Teamwork training of workers

d. Top management involvement

10. Flow charts indicate

a. Causes of process variation

b. The kind of forms to fill out

c. Who reports to whom or organisational Structure

d. How inputs get processed into outputs

Knowledge Test 4 of 2017

Note: Tick Mark the correct answers

1)   Who among the following suggested seven quality tools for controlling quality? 

a. Dr. J. M. Juran                                           b. Dr. Kaoru Ishikawa

c. Dr. W. Edward Deming                         d. Feigenbaum

2)   Cause and effect chart is also known as?

a. Fishbone diagram                                   b. Ishikawa diagram

c. Both a. and b.                                           d. None of the above

3)   Which award is presented to different organizations for quality and excellent performance by president of USA?


b. Dr. W. Edward Deming National Award

c. Juran Excellence Award

d. None of the above

4)   Relaxed ambiance for group participation is observed in which type of brain storming sessions?

a. structured sessions                                     b.unstructured sessions

c. both a. and b.                                                d. none of the above

5)   Which among the following depicts positive or negative relation between two variable factors?

a. Scatter diagram                                            b. histogram

c. check sheet                                                   d. control chart

6)   80: 20 concept is related to which QC Tool?

a. cause and effect chart                                     b. Pareto chart

c. fish bone diagram                                            d. control chart

 7)   Which of the following is the limitation of Quality circle?

a, higher cost                                                time and cost

c. development of leadership                            d. all of the above

8)   Waterfall method is observed in

a. product design and development              b. quality circle

c. brain storming                                               d. pareto diagram

9)   What is meant by hitch hiking?

a. sharing ideas one by one

b. giving ideas by two members

c. giving ideas based on others ideas

d. none of the above

10. Malcolm Baldrige National Quality Award (MBNQA) is for?

a. Total Quality Management                          b. Indian Standard Organization

c, Total Productive Maintenance                    d, Quality Circles