Knowledge Test 25

1. Answer the next four questions based on following set of data “13, 18, 13, 14, 13, 16, 14, 21, 13”
The Mean of the above data is:
A. 15
B. 12
C. 14
D. 13
2. The Median of the above data is:
A. 14
B.  30
C. 12
D. 10
3. The Mode of the above data is:
A. 13
B. 10
C. 14
D. 8
4. The Range of the above data is:
A. 8
B. 12
C. 22
D. 18
5. Dr. J. M. Juran defined quality as?

1. Fitness for use
2. Zero Defect
3. Customer Requirement
4. Universal Use

6. Who has made the four step of PDCA into six?

1. Dr. K. Ishikawa
2. Dr. J. M. Juran
3. Prof. P. C. Mahalanobis
4. Dr. Genichi Taguchi

7. Which type of variation occurs when a process is in control?

1. Nornal
2. Abnornal
3. Assignable
4. Random

8. What is the first stage in any quality improvement initiative ie Quality Circles Concept?

1. Management Commitment
2. Budget Plan
3. Training
4. Associates Involvement

9. Who was generally credited with the phrase “Vital few and trivial many”?

1. Dr. K. Ishikawa
2. Dr. J. M. Juran
3. Prof. P. C. Mahalanobis
4. Dr. Genichi Taguchi

10. What is root cause analysis?

1. Something a gardener would use
2. A problem solving technique
3. One of the seven Quality Circle tools
4. Part of FMEA