KNOWLEDGE TEST 4

Knowledge Test
1. A problem definition should include

1. A control chart
2. Names of members of the team
3. What the problem is and what it is not
4. Who was operating the machine that day

2. A service cannot be

1. Stored
2. Inspected
3. Targeted
4. Appraised

3. Quality control does not apply to

1. Drawing flow charts
2. Drawing control charts
3. Idea generation
4. PTA meetings

4. Who taught quality control to the Japanese after World War II ?

1. Dr.W. A. Shewhart
2. Dr. Deming
3. Dr. A. V. Feigenbaum
4. Philips Crosby

5. Quality is “Fitness for use” who defined it this way

1. Ichiro Ishikawa
2. Dr. K.Ishikawa
3. Prof. P.C.Mahalanobis
4. Dr.J.M.Juran

6. Range of 1, 2, 3, 4, 5 is

1. 5
2. 4
3. 3
4. 2

7. Six Sigma implies

1. A statistical method
2. A trouble-shooting method
3. Teams are effective
4. 3 defects per million in output

8. Cause-effect diagram is used in

1. Problem identification
2. Field visits
3. Vendor surveys
4. Problem Analysis

9. Flow charts indicate

1. Causes of process variation
2. The kind of forms to fill out
3. Who reports to whom
4. How inputs get processed into outputs

10. A control chart displays

1. Whether workers are motivated
2. Top management takes interest in quality
3. Inspectors are doing their job
4. Process variability

11. A Pareto chart shows

1. That the process is in control
2. The vital few from the trivial many
3. Process capability
4. A line drawn as production proceeds

12. Seven tools include

1. Team meetings
2. Management meeting regularly with workers
3. Workers’ toolkit
4. Histogram

13. An assignable cause is generally known to

1. Vendors
2. Top management
3. Product designer
4. Workers

14. Systematic problem solving requires

1. Motivating the worker
2. Defining the problem to be solved
3. Drawing control charts
4. Keeping management informed

15. Problem definition requires

1. Flow charting the process
2. Monitoring customer complaints
3. Knowing how to draw control charts
4. Team meetings