KNOWLEDGE TEST – 20 QUALITY CONCEPT ACRONYMS

1. ISO -International Organization for Standardization
2. CFT – Cross Functional Team
3. CWQC – Company Wide Quality Control
4. DOE – Design Of Experiments
5. EFQM – European Foundation for Quality Management
6. UCL – Upper Control Limit
7. TPM – Total Productive Maintenance
8. TQM – Total Quality Management
9. SMED -Single Minute Exchange of Dies
10. SOP – Standard Operating Procedure (ex: Control Plan)
11. SPC – Statistical Process Control
12. CQI – Continuous Quality Improvement
13. CTQ -Critical to Quality
14. DPMO -Defects Per Million Opportunities
15. JIT – Just in Time
16. LCL – Lower Control Limit
17. MBNQA -Malcolm Baldrige National Quality Award
18. MTBF – Mean Time Between Failure
19. DPC -Process Decision Program Chart
20. ERT – Program Evaluation and Review Technique