Choose the right option:

  1. Study of which offline quality control method will help to find out the process capability at various times.
  • Scatter Diagram
  • Histogram
  • Control Chart

2. For maintaining running control on a process use

  • Scatter Diagram
  • Histogram
  • None of the above

3. Cause and effect (or fishbone or Ishikawa) diagram is designed to help workers focus on

  • causes of a problem
  • symptoms of the problem
  • none of the above

4. Deming prize is a Japanese quality award for contribution to the field of quality control given to

  • individuals
  • groups
  • both of the above

5. An end user of a product or service is

  • the ultimate user
  • the immediate user
  • both of the above

6. External failure costs include

  • warranty costs
  • field repair costs
  • both of the above

7. Just-in-Time (JIT) is

  • A method for optimizing processes that involves continual reduction of waste;
  • An umbrella term that encompasses several Japanese management techniques.
  • Both the above

8. Individuals within the organization that receive the work that other individuals within the same organization do, may be termed as

  • Internal customers
  • External customers
  • None of the above

9. Internal Failure Costs include

  • rework and scrap cost
  • scrap cost
  • None of the above

10. Cross-functional teams have members from

  • different department
  • same department
  • none of the above

11. _____________is a graphical representation of relationship between two variables. It can be between a Cause and Effect and between two causes.

  • Pareto Analysis
  • Scatter Diagram
  • Matrix Diagram
  • None of the above

12. The time required for a product to move all the way through a process from start to finish can be termed as

  • door-to-door time
  • Production Lead Time
  • Throughput Time and Total Product Cycle Time
  • All the above
  1. In flow diagram which symbol designates a decision or branch point in the process.
  • Connector
  • Diamond
  • Rectangle
  • Terminal
  1. Business strategy involving everyone in an organization working together to make improvements without large capital investments is termed as
  • TQM
  • TPM
  • Kaizen
  • Poka Yoke
  1. Term 3G stands for
  • Gemutlich, Gendarme, Genchi
  • General, Gynaecologist, Gentleman
  • Genchi, Gentlefolk, Genjitsu
  • Genba, Genbutsu, Genjitsu

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