1. Name the diagram which is used in case of a revision / improvement in sequence activities of a service being provided.
  2. For beginners it is difficult to systematically arrange cause, sub-cause, sub-sub cause etc in cause and effect diagram in that case which method they should use.
  3. For circles apart from collection of facts, what is needed to prove or disprove the possible cause listed in a cause and effect diagram?
  4. For efficient functioning of quality circles knowledge and practice of _______________ thinking is must.
  5. In our problem solving efforts identification of the most frequently occurring _____________ is necessary for taking suitable counter measures.
  6. Which presentation technique are used to show facts and also separate the ‘useful many’
  7. To identify the priority areas how many types of Pareto Analysis can be made and on what basis.
  8. ______________ limits are based strictly on the variation in a manufacturing process.
  9. If ranges are in control but much of the product is outside the specification it may be because of  large _________________ variation.
  10. Name the specific type of graphical device used to control quality characteristics when it may not be possible to measure them on a quantitative basis.
  11. Application of what should be ensured by the facilitator from the stage of generation of list of problems.
  12. You can derive happiness in belonging to a group and working together through _____________.
  13. Taking up the assigned role seriously, based on the action plan, will help in making __________________ successful.
  14. Which step of Five-S concept is used to make the workplace clean by eliminating dirt and dust.
  15. Determination of the type of storage system and layout is a result of which ‘S’ in Five-S concept.

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