The correct answer is shown in BOLD
1. A key reason for lost productivity is
• Not implementing TQM
• Mgmt. not listening to workers
• The hidden factory
2. Most auto accidents are
• Correlated with fuel efficiency
• Caused by chance
• Preventable
• At 6 sigma level
• Caused by bad design
3. A system involves
• Components
• An overall objective or mission
• Humans, procedures, technology
• Environment in which it operates
• All above
4. A process is predictable if
• We can forecast its output
• It is always at the same level
• It has no humans involved
• The data can be plotted on a chart
• The same workers stay employed
5. Range of 1, 2, 3, 4, 5 is
• 5
• 4
• 3
• 2
• 0
6. The quantity sigma (σ) indicates
• Trend in the process
• Dispersion in the data
• Lack of attention by workers
• Average
• Range
7. When you have too many factors on a fish-bone chart, then
• Take top ten
• Take top five
• Inquire to find which factors are suspected to be significant
• Conduct design of experiments
• Talk to customers
8. The word Control implies
• Inspecting every item
• Plotting charts
• Using a signal to adjust the process
• Management by Objectives
• Team control the shop
9. QFD is a method for
• Controlling quality in production
• Controlling quality in restaurants
• Finding out what customer wants
• Translating customer needs to product specs
• Quality circles
10. A Capable Process
• Is never outside control limits
• Meets or exceeds spec requirements
• Has no defects in output
• Has good management support
• Is ISO 9000 certified
11. DOE may fail because
• Control charts are incorrectly drawn
• No team involvement
• A key factor has been left out
• Top management not visible
• Workers overzealous
12. TQM is part of
• Strategic management
• ISO 9000 certification
• QS 9000 certification
• Hospital management
• Project reviews
13. The word target in quality means
• The specification
• The control limits
• X-bar points on the chart
• The ideal quality requirement
• Six sigma production
14. Six sigma requires
• Process knowledge
• An indulging mindset
• Action on causes of defects
• DOE trials
• All above
15. Spec limits are used for
• Talking to workers about quality
• Adjusting control charts
• Finding process capability
• Drawing R charts
• Troubleshooting
Q-Edge 