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1. Drawing control charts requires
- Calculation of statistics from data
- Adjusting the machines
- Teamwork training of workers
- Top management involvement
- Meetings with suppliers
2. A fundamental attribute of TQM is
- Drawing control charts
- Having team meetings
- Top management’s direct involvement
- Meeting ISO 9000 audit
- All of the above
- Inspection assures that
- The process is in control
- Workers are motivated
- Product meets specification
- Quality problems are solved
- Supplier quality is acceptable
- A control chart displays
- Whether workers are motivated
- Top management takes interest in quality
- Inspectors are doing their job
- Process variability
- Process capability
- Process capability =1 indicates that
- Suppliers can be trusted
- Workers are motivated
- Process is in control
- There are no random variations
- Some fraction of production is outside specs
- SPC helps determine
- If assignable causes are disturbing the process
- If vendor performance is falling
- If customers are happy
- If customers are motivated
- If top management is involved
- Vision states
- Where the workers want to go after work
- Whether we should use SPC
- Whether we should use inspection
- Where the company wants to be in the long run
- That customers are the boss
8. Quality is wanting generally because
- Workers lack team spirit
- No competition exists
- People don’t know statistics
9. A stakeholder is generally
• Someone who manages the company
• People who run the company’s payroll
• Interested in the success of the enterprise
• Only the customer
• Only the vendor
10. Systematic problem solving requires
• Motivating the worker
• Defining the problem to be solved
• Drawing control charts
• Keeping management informed
• Keeping tab on the environmental impact
11. ISO 9000 determines
• If the company practices its written procedures
• If vendors are performing well
• Process capability
• The kind of control chart to be used
• Random causes of variation
12. An example of a random cause is
• Absenteeism
• Shortage of material supplies
• Photocopy machine failure
• Small vibrations in the equipment
• Word Processor not having Spellchecker
13. An assignable cause is generally known to
• Vendors
• Top management
• Product designer
• Workers
• Customers
14. Flow charts indicate
• Causes of process variation
• The kind of forms to fill out
• Who reports to whom
• How inputs get processed into outputs
• How samples are rejected
15. A sampling plan helps in
• Keeping the process in control
• Keeping workers motivated
• Tuning the machines
• Adjusting ovens in the kitchen
• Rejecting lots that are of unacceptable quality
Q-Edge 