Here are 45 sample questions for teams participating in NCQC, 2013 Kolkata: Prepare your Teams
1. The concept of total quality control, i.e. that quality must be attended to at all stages of the industrial cycle and throughout the organization, is the creation of which of the following pioneers?
A. Armand Feigenbaum
B. Joseph M Juran
C. W Edwards Deming
D. Genichi Taguchi
2. The so-called ‘Quality Gurus’ of total quality management (TQM) do NOT include one of the following:
A. W Edwards Deming
B. Joseph M Juran
C. Bill Cosby
D. Kaoru Ishikawa
3. The specific concerns of total quality management (TQM) include a number of aspects. Which is not normally associated with TQM?
A. Inclusion of every person in the organization
B. Meeting the needs and expectations of customers
C. Covering all parts of the organization
D. Primarily a “worker” rather than a management activity
4. The preferred method for achieving total quality in process output is:
A. Perform inspection at the next process
B. Build and install an error-proof process and maintain it
C. Rely on operator self-inspection and self-correction
D. Rely on a team of highly trained and dedicated inspectors
5. Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed?
A. Quality improvement relates to operation’s performance objectives
B. TQM does not become a separate ‘bolt-on’ set of activities
C. TQM should become a substitute for normal managerial leadership
D. Slogans and exhortations about TQM’s effectiveness are avoided
6. Which of the following would not normally be considered as a ‘costs of quality’?
A) Research and development costs
B) Prevention costs
C) Marketing costs
D) Inspection costs
7. Which one of the following would normally be considered as one of the ‘costs of quality’?
A. Distribution costs
B. Research and development costs
C. Stockholding costs
D. Internal failure costs
E. Marketing costs
8. Which one of the following would normally be considered as one of the ‘costs of quality’?
A. Overhead costs
B. Appraisal costs
C. Transport costs
D. Marketing costs
E. Transaction costs
9. Which one of the following would normally be considered as one of the ‘costs of quality’?
A. Relocation costs
B. Appraisal costs
C. The Economic Order Quantity
D. Performance related pay
10. Which of the following would most commentators not regard as a ‘quality guru’?
A. Philip Crosby
B. Genichi Taguchi
C. FW Taylor
D. Arnaud Feigenbaum
E. W.E. Deming
F. Charles Handy
11. Which of the following would most commentators regard as one of the ‘quality gurus’?
A. Henri Gantt
B. Charles Handy
C. Terry Hill
D. Joe Pine
E. Joseph Juran
12. There is no need to assess customer satisfaction when trying to determine the quality of a piece
of software.
A) True
B) False
13. A key concept of quality control is that all work products
A) are delivered on time and under budget
B) have complete documentation
C) have measurable specifications for process outputs
D) are thoroughly tested before delivery to the customer
14. Quality costs may be divided into costs associated with
A) prevention, appraisal, and failure
B) people, process, and product
C) customers, developers, and maintenanceD) all of the above
15. Which of the following are objectives for formal technical reviews?
A) allow senior staff members to correct errors
B) assess programmer productivity
C) determining who introduced an error into a program
D) uncover errors in products
16. At the end of a formal technical review all attendees can decide to
A) accept the work product without modification
B) modify the work product and continue the review
C) reject the product due to stylistic discrepancies
D) reject the product due to severe errors
E) both a and d
17. A review summary report answers which three questions?
A) terminate project, replace producer, request a time extension
B) what defects were found, what caused defects, who was responsible
C) what was reviewed, who reviewed it, what were the findings
D) none of the above
18. In any type of technical review, the focus of the review is on the product and not the
producer.
A) True
B) False
19 Six Sigma methodology defines three core steps.
A) analyze, improve, control
B) analyze, design, verify
C) define, measure, analyse
D) define, measure, control
20. Poka-yoke devices are mechanisms that lead to the
A) creation of quality processes with minimal resources
B) determining causes of software defects
C) prevention of potential quality problems
D) rapid detection of quality problems introduced
E) both c and d
21. When a process fails to satisfy a customer:
A. it is quite often the customer’s fault.
B. it is considered a defect
C. it is time to reengineer the process.
D. it is usually half the customer’s fault and half the company’s fault.
22. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects?
A. Value
B. Fitness for use
C. Psychological impressions
D. Individual development
23. Which of the following would be considered a prevention cost of quality?
A. Inspecting incoming raw materials
B. Training workers to perform their jobs
C. Issuing a recall of defective product before another customer is injured
D. Performing a 24 hour burn-in on every item produced to make sure it works before it is shipped.
24. Which of the following would be considered an appraisal cost of quality?
A. Training workers to perform their jobs
B. Purchasing better tools for workers to perform their jobs
C. Repairing an item under the warranty
D. Running a functional test on each item before it is boxed for shipment
25. A prime example of an internal failure cost is:
A. the labor cost associated with inspecting every item produced.
B. the labor cost associated with repairing an item returned under warranty.
C. the material cost of a piece of stock metal that has had too large a hole drilled in it.
D. the material cost of the paint applied to the case of a finished unit.
26. If the quality level is increased by taking steps to prevent defects before they happen, which one of the following statements is TRUE?
A. Prevention costs increase.
B. Appraisal costs increase.
C. Internal failure costs increase.
D. External failure costs increase.
27. At which of the following steps will the cost of detecting product defects be the highest?
A. Customer
B. Process
C. Final testing
D. Raw material
28. Which one of the following statements about strategic considerations in total quality management is TRUE?
A. Total quality management is another name for quality control.
B. Training programs for employees and monetary incentives are two ways organizations can increase quality awareness in their employees.
C. Plants with the best quality control usually have a high percentage of quality inspectors.
D. Setting specific quality goals is impossible because good quality is impossible to quantify.
29. Which one of the following statements is a key feature of total quality management (TQM)?
A. Quality is primarily the responsibility of all employees in the organization.
B. Quality is primarily the responsibility of the quality control department.
C. Quality is primarily the responsibility of the production department.
D. Quality is primarily the responsibility of top management.
30. The implementation of a total quality management program will most likely result in:
A. an increase in product lead times.
B. a decrease in employee involvement.
C. an increase in communication between workers.
D. an increase in work-in-process inventory.
31. Continuous improvement is a philosophy that:
A. uses problem-solving techniques within work teams.
B. ensures there are plenty of quality inspectors to find areas for improvement.
C. waits until a big problem occurs, then systematically solves it.
D. encourages the hiring of statistical process control specialists to reduce the need for current employees to learn statistical methods.
32. Which one of the following statements is TRUE?
A. No two products are exactly alike because the processes that produce them contain many sources of variation, even if the process is a machine.
B. With due diligence, variation in a process can be completely eliminated.
C. SPC and TQM are two competing techniques for quality control.
D. Common causes of variation are those factors that can be identified as commonly occurring at a particular process.
33. A measure of the dispersion of observations in a process distribution is called:
A. an average.
B. a range.
C. a shape.
D. a specification.
34. Which one of the following statements relating to quality is TRUE?
A. Sampling procedures based on measurement by variables should be used when quality specifications are complex.
B. A distribution of sample means has more variance than the process distribution itself.
C. The distribution of sample means can be approximated by the normal distribution.
D. Sampling is a better approach than 100 percent inspection when the cost of accepting a defective item is very high.
35. A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.0015 inch. Currently, the first three items from each batch of 20 are inspected. What is the value of the ?
A. Less than or equal to 0.00200
B. Greater than 0.00200 but less than or equal to 0.00399
C. Greater than 0.00399 but less than or equal to 0.00599
D. Greater than 0.00599
36. A milling operation has historically produced an average thickness of 0.005 inch with an average range of 0.015 inch. Currently, the first three items from each batch of 20 are inspected. Use Table 6.1. What is the value of the ?
A. Less than or equal to 0.00100
B. Greater than 0.00100 but less than or equal to 0.00299
C. Greater than 0.00299 but less than or equal to 0.00499
D. Greater than 0.00499
37. Historically, the average diameter of the holes drilled has been 0.25 cm and the average range has been 0.1 cm. Determine the central line and upper and lower control limits for an and an R-chart, assuming samples of size 8 will be taken. For the chart, what is the value of ?
A. Less than or equal to 0.100
B. Greater than 0.100 but less than or equal to 0.200
C. Greater than 0.200 but less than or equal to 0.300
D. Greater than 0.300
38. Cost of quality is affected by
A. Workers’ performance
B. Field failures
C. Calibration of instruments
D. Preventive actions
E. All above
39. Quality of education can be impacted by
A. Surplus in federal budget
B. Sports programs
C. Attention to details
D. Parents meeting with city officials
E. Kids having friends
F. Closer tab on principals
40. A Pareto chart shows
A. That the process is in control
B. The vital few from the trivial many
C. Process capability
D. A line drawn as production proceeds
E. Fraction defective
41. A flow diagram drawn to understand / study the process helps the team to
A. Create problems
B. Have an insight into potential bottlenecks
C. Suggest time needed to solve problem
D. None of the above
42. Discrete variables are also called
A. Frequency distribution
B. Continuous variables
C. Discontinuous Invariables
D. None of the above
43. Pareto Analysis cannot be used
A. To generate a list of problems
B. To evaluate performance after implementation of solutions
C. To select a problem or concern
D. To identify ‘useful many’ problem
44. Stratification tool is used along with……………………..
A. Pareto Diagram
B. Scatter diagram
C. Histogram
D. All of above
45. Which of the following tools is used to evaluate effectiveness of counter measures (before – after results)
A. Histogram
B. Pareto Diagram
C. Both above
D. None of the above
All these questions are from various websites.
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